Creating training data sets for BMC Helix Business Workflows
To utilize BMC Helix Cognitive Automation capabilities to predict case templates and categories for cases, as an administrator, you train the cognitive service to understand your data and use it in the application.
Important
To leverage the cognitive capabilities, you must have a license to use BMC Helix Cognitive Automation.
As an administrator, you create a data set to train the cognitive service from sample data or from your application data. The following table describes the types of training data sets that you can create:
Training data set type | Data set contents |
---|---|
CSV Data Set | Uses data stored in a CSV file. Note: A CSV training data set file must have at least 5 rows, and it must not contain more than 25,000 intent examples associated with 2,000 intents. |
BMC Helix Innovation Suite Data Set | Uses your application record definitions and record fields. |
For applications that do not require continuous cognitive service training, train the cognitive service by using data from CSV files.
For applications that are used in a business environment that changes often, you need to continuously train the cognitive service. For such applications, you provide the cognitive service training data from your applications. This approach helps the cognitive service to get the updated data and provide suggestions according to the business changes.
To create a training data set
- As an administrator, log in to BMC Helix Innovation Studio and navigate to the Administration tab.
- Select Case Management > Cognitive Training Data Set.
- On the Auto-classification Training and Evaluation tab, in the Data Sets section, click New, and perform one of the following steps:
To create a data set that uses a CSV file, select CSV Data Set, and in the New CSV Data Set pane, complete the fields as described in the following table:
To create a data set that uses the application data, select Innovation Suite Data Set, and in the New Training Data Set pane, complete the fields as described in the following table:
- Click Save.
The new training data set is displayed in the Training Data Sets section. You can delete the training data set or create a copy of the existing training data set.
After you create the training data set, you can train and test the cognitive service. Learn more about it in Training and testing the cognitive service for a custom application .
Where to go from here
Enabling template and category prediction
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