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Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Business Workflows.

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The following updates have been added since the release of the space:

DateReleaseSummary
October 10, 2019Patch 01 for 19.08This update includes defect fixes.
August 22, 201919.08

Enhancements

  • Enhanced auditing capabilities for cases and tasks
  • View and add related cases and people from within a case
  • Add relationships to related cases and persons
  • Enhanced user efficiency: Multiple case assignment, watchlist and activity notes template
  • Enhancements to the people profile
  • Create custom label or case sources
  • Accurate service target measurements by defining business time segments
  • View the source of a notification message
  • Approve cases through emails
July 5, 2019Patch 01 for 19.05

This update includes defect fixes and an enhancement for sending notifications to external email IDs.

May 31, 201919.05

Enhancements

  • Conditional execution of tasks
  • Restrict access to confidential case data
  • Automatically generate formatted PDFs for required information
  • Automatic case assignment based on location and round robin method  
February 22, 201919.02

Enhancements

  • The BMC Helix Innovation Suite product is renamed to BMC Helix Platform.

  • Ability to configure service targets for tasks

  • Notifications to users who do not directly work on records but are related to them like a case assignee's manager
  • Centralized repository for documents that can be shared across organizations
  • Ability to add dynamic fields to the dynamic field library and consume the dynamic fields in cases and tasks as additional details
  • Ability to modify the default lifecycle statuses and transitions
  • Automatic case creation for individuals outside of an organization

  • Approval enhancements:
    • Approval action messages
    • Default approval notifications to notify approvers about certain events, for example, case approved, rejected, and so on
    • Ability to allow certain number of approvers to approve records
November 30, 201818.11

Enhancements

  • Flexibility to create common configurations across companies.

  • Filtered Foundation data.

  • Enhancements to the Business Workflows connector.

  • Assign cases to a support group that is directly related to a Business Unit or Department.

  • Enhancements to attachments.

  • BMC Helix Business Workflows now supports the following languages:
    • Dutch (nl)
    • Swedish (sv)
September 14, 201818.08

Enhancements

  • Introduction to the Case Business Analyst functional role that replaces the Case Administrator functional role.
  • Simplified method to create custom notifications by defining simpler and fewer parameters.
  • Support for BMC Helix Digital Workplace Advanced Advanced. BMC Helix Business Workflows does not support BMC Helix Digital Workplace Advanced Basic.
  • Faster approval configuration and support for additional approval scenarios.
  • Ability to view the history of a case to gain more insights into which case agent made what changes to a case and when.
  • Ability to validate the identity a requester before creating a case.
  • Ability to assign or reassign a case to a support group with which an agent is associated, irrespective of the company.
  • Ability to manage failed automated tasks to enable a smooth execution flow of automated tasks in a case.
  • Ability to view the audit trail and summary of a case in the form of reports.
  • Enhanced email configuration that ensures case creation via emails is more flexible and fast.
June 6, 201818.05

Enhancements

  • Cognitive capabilities for category and template selection to create cases.
  • Ability to raise service requests by sending emails that automatically create and update cases.
  • Ability to change case template after saving a case.
  • Ability to view tasks from a case template while creating a case.
  • Enhanced knowledge article search functionalities for agents to quickly find the required articles.
  • Automatic refresh of the progress bar and better handling of the pause condition on the progress bar.
  • Ability to view attachments in the Employee's Responses tab of a case.
  • Case status Draft is renamed to New.
  • Ability to view the origin of a case.
  • Notifications for status change and notes added in activity feed of cases and tasks.
March 30, 201818.02: Update 01

This update includes enhancements for BMC Helix Business Workflows.

  • BMC Helix Business Workflows licensing.
  • Brazilian Portuguese language support.

February 28, 201818.02

Enhancements

  • Integration of BMC Helix Business Workflows with third-party applications.
  • Task automation to reduce manual intervention in the execution of tasks and the number of agents that organizations hire to work on cases.
  • Enhanced case assignment functionality to enable agents to assign cases to themselves or other agents from the support group related to the case.
  • Ability to grant read-only case access to first-line support groups.
  • Updates to the progress bar on the Case view to display service-level milestones.
  • Support of multiple languages to provide a localized UI to agents.
November 30, 201717.11

Enhancements

  • BMC Helix Chatbot provides support to users by interacting through natural language.
  • Flowsets enable you to use BMC Helix Business Workflows for different lines of business.
  • Task sequencing to guide agents on how to execute the tasks in an order.
  • Modern and user-friendly dashboard to view and create reports.
  • Case visibility to manage access to cases for agents and support groups.


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