BMC Helix Business Workflows 20.08
Consult the following table for a list of notices and information about updates to BMC Helix Business Workflows.
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The following updates have been added since the release of the space:
Date | Summary | Reference |
---|---|---|
June 13, 2022 | This update includes defect fixes. | 20.08.13 |
January 07, 20221 | This update includes defect fixes. | 20.08.12 |
August 23, 2021 | This update includes defect fixes. | 20.08.05 |
July 28, 2021 | This update includes defect fixes. | 20.08.04 |
June 21, 2021 | This update includes defect fixes. | 20.08.03 |
May 19, 2021 | This update includes defect fixes. | 20.08.02 |
December 16, 2020 | Enhancements
| 20.08.01 |
September 23, 2020 | Enhancements
| 20.08 |
February 21, 2020 | Enhancements
| 20.02 |
November 22, 2019 | Enhancements
| 19.11 |
October 10, 2019 | This update includes defect fixes. | Patch 01 for 19.08 |
August 22, 2019 | Enhancements
| 19.08 |
July 5, 2019 | This update includes defect fixes and an enhancement for sending notifications to external email IDs. | Patch 01 for 19.05 |
May 31, 2019 | Enhancements
| 19.05 |
February 22, 2019 | Enhancements
| 19.02 |
November 30, 2018 | Enhancements
| 18.11 |
September 14, 2018 | Enhancements
| 18.08 |
June 6, 2018 | Enhancements
| 18.05 |
March 30, 2018 | This update includes enhancements for BMC Helix Business Workflows.
| 18.02: Update 01 |
February 28, 2018 | Enhancements
| 18.02 |
November 30, 2017 | Enhancements
| 17.11 |
As a case business analyst, configure BMC Helix Business Workflows for your organization. As a case business analyst, set up BMC Helix Business Workflows according to your line of business. | As an agent, create a case by adding details about the user's issue or request. After the case is assigned, work on a user issue by adding related information, reviewing relevant knowledge articles, and taking actions to work on and resolve the issue or request. | |
Managing and developing knowledge articles
As a knowledge coach, develop a knowledge base for case agents to access reference information easily. As an agent, create a knowledge article adding information that agents can use to resolve an existing issue, view information about different policies of your organization, and so on. | ||
As an agent, view information about knowledge articles and progress of cases. As a case manager, view information about case performance, agents workload, service target status, efforts, and so on. |
As a case business analyst and administrator, set up roles and permissions, create templates, configure case approvals, set service targets, case assignments, define notifications, and so on for your organization. | Extending BMC Helix Business Workflows As a case business analyst, add custom data and custom processes to extend BMC Helix Business Workflows to meet your organization requirements. |
As an administrator, integrate BMC Helix Business Workflows application with third-party applications or other BMC applications. |
Here are some answers to the most frequently asked questions about the BMC Helix Business Workflows product.
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