Enabling automatic case creation from emails
In BMC Helix Business Workflows, a case business analyst can enable automatic case creation from emails so that users who do not have access to self-service tools can request services. Requests can be created automatically for the following users:
- Employees of a company that is registered in the BMC Helix Platform Foundation Data
- Users that are outside an organization
An employee of Calbro Services sends an email to the company's email ID requesting a medical reimbursement and a corresponding case is automatically created.
Process for enabling automatic case creation from emails
The following image shows the roles and tasks for enabling automatic case creation from emails:
Make sure that you configure the email mailboxes to filter any spam and spoofed emails.