BMC Helix Business Workflows Voluntary Product Accessibility Template

1.1.1 Non-text content —Content that is presented to the user has a text alternative.

Web: BMC Helix Business Workflows supports this criteria.

1.2.1 Audio-only and video-only (Prerecorded) —An alternative for time-based media of the prerecorded audio-only or video-only content.

Web: BMC Helix Business Workflows does not contains any audio or video content.

1.2.2 Captions (Prerecorded) —Captions are provided for all prerecorded audio content.

Web: BMC Helix Business Workflows does not contains any audio or video content.

1.2.3 Audio Description or Media Alternative (Prerecorded) —An alternative for time-based media or audio description of the prerecorded video content.

Web: BMC Helix Business Workflows does not contains any audio or video content.

1.3.1 Info and Relationships —An alternative for time-based media or audio description of the prerecorded video content.

Web: BMC Helix Business Workflows supports this criteria.

1.3.2 Meaningful Sequence —The sequence in which content is presented affects its meaning, a correct reading sequence can be programmatically determined.

Web: BMC Helix Business Workflows supports this criteria.

1.3.3 Sensory Characteristics —Instructions provided for content do not rely solely on sensory characteristics of components such as shape, size, visual location, orientation, or sound.

Web: BMC Helix Business Workflows supports this criteria.

1.4.1 Use of Color —Color is not used as the only visual means of conveying information.

Web: BMC Helix Business Workflows supports this criteria.

1.4.2 Audio Control —If any audio on a web page plays automatically for more than 3 seconds, a mechanism is available to pause, stop, or control the audio.

Web: BMC Helix Business Workflows does not contains any audio content.

2.1.1 Keyboard —All functionality of the content is operable through a keyboard interface.

Web: BMC Helix Business Workflows content is accessible by using a keyboard. However, the content such as tabs on the case details page, case status configuration, and so on is not accessible through a keyboard.

2.1.2 No Keyboard Trap —If keyboard focus can be moved to a component of the page using a keyboard interface, then focus can be moved away from that component using only a keyboard interface, and, if it requires more than unmodified arrow or tab keys or other standard exit methods, the user is advised of the method for moving focus away.

Web: BMC Helix Business Workflows supports this criteria.

2.1.4 Character Key Shortcuts —Keyboard shortcut is implemented in content by using only letters.

Web: BMC Helix Business Workflows does not supports any character key shortcuts.

2.2.1 Timing Adjustable —Time limit is set by the content.

Web: This criteria is not applicable for BMC Helix Business Workflows.

2.2.2 Pause, Stop, Hide —Moving, blinking, scrolling, or auto-updating information.

Web: BMC Helix Business Workflows does not contains any 

functionality that pauses, stops or hides content on a screen when a user is reading  content.

2.3.1 Three Flashes or Below Threshold —Web pages do not contain anything that flashes more than three times in any one second period, or the flash is below the general flash and red flash thresholds.

Web: BMC Helix Business Workflows does not contains any elements that flash for more than three times in a second or which has flash below threshold.

2.4.1 Bypass Blocks —Bypass blocks of content that are repeated on multiple Web pages.

Web: BMC Helix Business Workflows does not contains any functionality that enables to bypass blocks on a page.

2.4.2 Page Titled —Web pages have titles that describe topic or purpose.

Web: BMC Helix Business Workflows supports this criteria.

2.4.3 Focus order —If a Web page can be navigated sequentially and the navigation sequences affect meaning or operation, focusable components receive focus in an order that preserves meaning and operability.

Web: BMC Helix Business Workflows supports this criteria.

2.4.4 Link Purpose (In Context) —The purpose of each link can be determined from the link text alone or from the link text together with its programmatically determined link context, except where the purpose of the link would be ambiguous to users in general.

2.5.1 Pointer Gestures —All functionality that uses multipoint or path-based gestures for operation can be operated with a single pointer without a path-based gesture, unless a multipoint or path-based gesture is essential.

Web: BMC Helix Business Workflows does not supports this criteria. 

2.5.2 Pointer Cancellation —For functionality that can be operated using a single pointer.

Web: BMC Helix Business Workflows supports this criteria.

2.5.3 Label in Name —For user interface components with labels that include text or images of text, the name contains the text that is presented visually.

Web: BMC Helix Business Workflows supports this criteria.

2.5.4 Motion Actuation —Functionality that can be operated by device motion or user motion can also be operated by user interface components and responding to the motion can be disabled to prevent accidental actuation.

Web: BMC Helix Business Workflows does not contain any functionality that operates on device motion or user motion.

3.1.1 Language of Page —The default human language of each web page can be programmatically determined.

Web: BMC Helix Business Workflows supports this criteria.

3.2.1 On Focus —When any component receives focus, it does not initiate a change of context.

Web: BMC Helix Business Workflows supports this criteria.

3.2.2 On Input —Changing the setting of any user interface component does not automatically cause a change of context.

Web: BMC Helix Business Workflows supports this criteria.

3.3.1 Error Identification —If an input error is automatically detected, the item that is in error is identified and the error is described to the user in text.

Web: BMC Helix Business Workflows provides error messages when an error is identified with exceptions such as unknown errors.

3.3.2 Labels or Instructions —Labels or instructions are provided when content requires user input.

Web: BMC Helix Business Workflows supports this criteria.

4.1.1 Parsing —In content implemented using markup languages, elements have complete start and end tags, elements are nested according to their specifications, elements do not contain duplicate attributes, and any IDs are unique, except where the specifications allow these features.

Web: BMC Helix Business Workflows supports this criteria.

4.1.2 Name, Role, Value —For all user interface components, the name and role can be programmatically determined.

Web: BMC Helix Business Workflows supports this criteria.

1.2.4 Captions (Live) —Captions are provided for all live audio content in synchronized media.

Web: BMC Helix Business Workflows does not contains any audio content.

1.2.5 Audio Description (Prerecorded) — Audio description is provided for all prerecorded video content in synchronized media.

Web: BMC Helix Business Workflows does not contains any audio content.

1.3.4 Orientation —Content does not restrict its view and operation to a single display orientation such as portrait or landscape.

Web: BMC Helix Business Workflows supports this criteria.

1.3.5 Identify Input Purpose —The purpose of each input field collecting information about the user can be programmatically determined.

Web: BMC Helix Business Workflows provides the purpose of input fields. However, BMC Helix Business Workflows does not provides the purpose for input fields such as dynamic fields of the type date and Contact fields in cases and tasks.

1.4.3 Contrast (Minimum) —The visual presentation of text and images of text has a contrast ratio of at least 4.5:1.

Web: BMC Helix Business Workflows does not supports this criteria.

1.4.4 Resize Text —Text can be resized without assistive technology up to 200 percent without loss of content or functionality.

Web: BMC Helix Business Workflows supports this criteria. However, for pages such as Case Edit page resizing up to 200 percent causes content loss.

1.4.5 Images of Text —If the technologies being used can achieve the visual presentation, text is used to convey information rather than images.

Web:BMC Helix Business Workflows does not contains any images of text.

1.4.10 Reflow —Content can be presented without loss of information or functionality, and without requiring scrolling in two dimensions.

Web: BMC Helix Business Workflows supports this criteria except for the Case Edit page where the content loss occurs when the page width is set to 320 pixels.

1.4.11 Non-text Contrast —The visual presentation of the following have a contrast ratio of at least 3:1 against adjacent color.

Web: BMC Helix Business Workflows does not supports this criteria.

1.4.12 Text Spacing —In content implemented using markup languages that support the following text style properties, no loss of content or functionality occurs by setting all of the following and by changing no other style property:

• Line height (line spacing) to at least 1.5 times the font size;
• Spacing following paragraphs to at least 2 times the font size;
• Letter spacing (tracking) to at least 0.12 times the font size;
• Word spacing to at least 0.16 times the font size.

Web: BMC Helix Business Workflows supports this criteria.

1.4.13 Content on Hover or Focus —Pointer hover or keyboard focus triggers additional content to become visible and then hidden.

Web: BMC Helix Business Workflows supports this criteria.

2.4.5 Multiple Ways —More than one way is available to locate a web page within a set of web pages.

Web: BMC Helix Business Workflows supports this criteria with exceptions such as Create Case by using Case form page, Quick Case page, and so on.

2.4.6 Headings and Labels —Headings and labels describe topic or purpose.

Web: BMC Helix Business Workflows supports this criteria.

2.4.7 Focus Visible —Any keyboard operable user interface has a mode of operation where the keyboard focus indicator is visible.

Web: BMC Helix Business Workflows supports this criteria.

3.1.2 Language of Parts —The human language of each passage or phrase in the content can be programmatically determined.

Web: BMC Helix Business Workflows does not supports this criteria.

3.2.3 Consistent Navigation —Navigational mechanisms that are repeated on multiple web pages within a set of web pages occur in the same relative order each time they are repeated.

Web: BMC Helix Business Workflows supports this criteria.

3.2.4 Consistent Identification —Components that have the same functionality within a set of web pages are identified consistently.

Web: BMC Helix Business Workflows supports this criteria.

3.3.3 Error Suggestion —If an input error is automatically detected and suggestions for correction are known, then the suggestions are provided to the user.

Web: BMC Helix Business Workflows supports this criteria.

3.3.4 Error Prevention (Legal, Financial, Data) —For web pages that cause legal commitments or financial transactions for the user to occur, that modify or delete user-controllable data in data storage systems, or that submit user test responses, at least one of the following is true:

• Reversible: Submissions are reversible.

• Checked: Data entered by the user is checked for input errors and the user is provided an opportunity to correct them.

• Confirmed: A mechanism is available for reviewing, confirming, and correcting information before finalizing the submission.

Web: BMC Helix Business Workflows supports this criteria.

4.1.3 Status Messages —In content implemented using markup languages, status messages can be programmatically determined through role or properties such that they can be presented to the user by assistive technologies without receiving focus.

Web: BMC Helix Business Workflows supports this criteria.