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BMC Helix Business Workflows Voluntary Product Accessibility Template

BMC Helix Business Workflows Voluntary Product Accessibility Template (VPAT) provides information about the product accessibility based on the conformance levels and criteria defined in the standards such as Section 508 Standards. BMC Helix Business Workflows VPAT describes the BMC Helix Business Workflows accessibility compliance only for the following functional roles:

  • Case Agents
  • Case Managers

For information about the levels of conformance and criteria, see Web Content Accessibility Guidelines .

Conformance Level A

The following table describes the conformance level A criteria for BMC Helix Business Workflows. It consists of total 30 criteria; out which 17 are supported, 2 are supported with exceptions, 8 are not applicable, and 3 are not supported.

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CriteriaLevel of supportRemarks

1.1.1 Non-text content Content that is presented to the user has a text alternative.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

1.2.1 Audio-only and video-only (Prerecorded) —An alternative for time-based media of the prerecorded audio-only or video-only content.

Web: Not applicable

Web: BMC Helix Business Workflows does not contains any audio or video content.

1.2.2 Captions (Prerecorded) Captions are provided for all prerecorded audio content.

Web: Not applicable

Web: BMC Helix Business Workflows does not contains any audio or video content.

1.2.3 Audio Description or Media Alternative (Prerecorded) —An alternative for time-based media or audio description of the prerecorded video content.


Web: Not applicable

Web: BMC Helix Business Workflows does not contains any audio or video content.

1.3.1 Info and Relationships An alternative for time-based media or audio description of the prerecorded video content.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.


1.3.2 Meaningful Sequence The sequence in which content is presented affects its meaning, a correct reading sequence can be programmatically determined.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.


1.3.3 Sensory Characteristics Instructions provided for content do not rely solely on sensory characteristics of components such as shape, size, visual location, orientation, or sound.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

1.4.1 Use of Color Color is not used as the only visual means of conveying information.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

1.4.2 Audio Control If any audio on a web page plays automatically for more than 3 seconds, a mechanism is available to pause, stop, or control the audio.

Web: Not applicable

Web: BMC Helix Business Workflows does not contains any audio content.

2.1.1 Keyboard All functionality of the content is operable through a keyboard interface.

Web: Supports with exceptions

Web: BMC Helix Business Workflows content is accessible by using a keyboard. However, the content such as tabs on the case details page, case status configuration, and so on is not accessible through a keyboard.

2.1.2 No Keyboard Trap If keyboard focus can be moved to a component of the page using a keyboard interface, then focus can be moved away from that component using only a keyboard interface, and, if it requires more than unmodified arrow or tab keys or other standard exit methods, the user is advised of the method for moving focus away.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.


2.1.4 Character Key Shortcuts Keyboard shortcut is implemented in content by using only letters.

Web: Not supported

Web: BMC Helix Business Workflows does not supports any character key shortcuts.

2.2.1 Timing Adjustable Time limit is set by the content.

Web: Not applicable

Web: This criteria is not applicable for BMC Helix Business Workflows.

2.2.2 Pause, Stop, Hide Moving, blinking, scrolling, or auto-updating information.

Web: Not applicable

Web: BMC Helix Business Workflows does not contains any 

functionality that pauses, stops or hides content on a screen when a user is reading  content.

2.3.1 Three Flashes or Below Threshold Web pages do not contain anything that flashes more than three times in any one second period, or the flash is below the general flash and red flash thresholds.

Web: Not applicable

Web: BMC Helix Business Workflows does not contains any elements that flash for more than three times in a second or which has flash below threshold.

2.4.1 Bypass Blocks Bypass blocks of content that are repeated on multiple Web pages.

Web: Not supported

Web: BMC Helix Business Workflows does not contains any functionality that enables to bypass blocks on a page.

2.4.2 Page Titled Web pages have titles that describe topic or purpose.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

2.4.3 Focus order If a Web page can be navigated sequentially and the navigation sequences affect meaning or operation, focusable components receive focus in an order that preserves meaning and operability.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

2.4.4 Link Purpose (In Context) The purpose of each link can be determined from the link text alone or from the link text together with its programmatically determined link context, except where the purpose of the link would be ambiguous to users in general.

Web: Supported
Web: BMC Helix Business Workflows supports this criteria.


2.5.1 Pointer Gestures All functionality that uses multipoint or path-based gestures for operation can be operated with a single pointer without a path-based gesture, unless a multipoint or path-based gesture is essential.

Web: Not supported

Web: BMC Helix Business Workflows does not supports this criteria. 

2.5.2 Pointer Cancellation For functionality that can be operated using a single pointer.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

2.5.3 Label in Name For user interface components with labels that include text or images of text, the name contains the text that is presented visually.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.


2.5.4 Motion Actuation Functionality that can be operated by device motion or user motion can also be operated by user interface components and responding to the motion can be disabled to prevent accidental actuation.

Web: Not applicable

Web: BMC Helix Business Workflows does not contain any functionality that operates on device motion or user motion.

3.1.1 Language of Page The default human language of each web page can be programmatically determined.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

3.2.1 On Focus When any component receives focus, it does not initiate a change of context.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

3.2.2 On Input Changing the setting of any user interface component does not automatically cause a change of context.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

3.3.1 Error Identification If an input error is automatically detected, the item that is in error is identified and the error is described to the user in text.

Web: Supports with exceptions

Web: BMC Helix Business Workflows provides error messages when an error is identified with exceptions such as unknown errors.

3.3.2 Labels or Instructions Labels or instructions are provided when content requires user input.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

4.1.1 Parsing In content implemented using markup languages, elements have complete start and end tags, elements are nested according to their specifications, elements do not contain duplicate attributes, and any IDs are unique, except where the specifications allow these features.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

4.1.2 Name, Role, Value For all user interface components, the name and role can be programmatically determined.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

Conformance Level AA

The following table describes the conformance level AA criteria for BMC Helix Business Workflows. It consists of total 20 criteria; out which 10 are supported, 5 are supported with exceptions, 3 are not applicable, and 2 are not supported.

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CriteriaLevel of supportRemarks

1.2.4 Captions (Live) Captions are provided for all live audio content in synchronized media.

Web: Not applicable

Web: BMC Helix Business Workflows does not contains any audio content.

1.2.5 Audio Description (Prerecorded) Audio description is provided for all prerecorded video content in synchronized media.

Web: Not applicable

Web: BMC Helix Business Workflows does not contains any audio content.

1.3.4 Orientation Content does not restrict its view and operation to a single display orientation such as portrait or landscape.


Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

1.3.5 Identify Input Purpose The purpose of each input field collecting information about the user can be programmatically determined.

Web: Supports with exceptions

Web: BMC Helix Business Workflows provides the purpose of input fields. However, BMC Helix Business Workflows does not provides the purpose for input fields such as dynamic fields of the type date and Contact fields in cases and tasks.

1.4.3 Contrast (Minimum) The visual presentation of text and images of text has a contrast ratio of at least 4.5:1.

Web:Not supported

Web: BMC Helix Business Workflows does not supports this criteria.

1.4.4 Resize Text Text can be resized without assistive technology up to 200 percent without loss of content or functionality.

Web: Supports with exceptions

Web: BMC Helix Business Workflows supports this criteria. However, for pages such as Case Edit page resizing up to 200 percent causes content loss.

1.4.5 Images of Text If the technologies being used can achieve the visual presentation, text is used to convey information rather than images.

Web: Not applicable

Web:BMC Helix Business Workflows does not contains any images of text.

1.4.10 Reflow Content can be presented without loss of information or functionality, and without requiring scrolling in two dimensions.

Web: Supports with exceptions

Web: BMC Helix Business Workflows supports this criteria except for the Case Edit page where the content loss occurs when the page width is set to 320 pixels.

1.4.11 Non-text Contrast The visual presentation of the following have a contrast ratio of at least 3:1 against adjacent color.

Web: Not supported

Web: BMC Helix Business Workflows does not supports this criteria.

1.4.12 Text Spacing —In content implemented using markup languages that support the following text style properties, no loss of content or functionality occurs by setting all of the following and by changing no other style property:

  • Line height (line spacing) to at least 1.5 times the font size;
  • Spacing following paragraphs to at least 2 times the font size;
  • Letter spacing (tracking) to at least 0.12 times the font size;
  • Word spacing to at least 0.16 times the font size.
Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

1.4.13 Content on Hover or Focus Pointer hover or keyboard focus triggers additional content to become visible and then hidden.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

2.4.5 Multiple Ways More than one way is available to locate a web page within a set of web pages.

Web: Supports with exceptions

Web: BMC Helix Business Workflows supports this criteria with exceptions such as Create Case by using Case form page, Quick Case page, and so on.

2.4.6 Headings and Labels Headings and labels describe topic or purpose.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

2.4.7 Focus Visible Any keyboard operable user interface has a mode of operation where the keyboard focus indicator is visible.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

3.1.2 Language of Parts The human language of each passage or phrase in the content can be programmatically determined.

Web: Not supported

Web: BMC Helix Business Workflows does not supports this criteria.

3.2.3 Consistent Navigation Navigational mechanisms that are repeated on multiple web pages within a set of web pages occur in the same relative order each time they are repeated.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

3.2.4 Consistent Identification Components that have the same functionality within a set of web pages are identified consistently.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

3.3.3 Error Suggestion If an input error is automatically detected and suggestions for correction are known, then the suggestions are provided to the user.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

3.3.4 Error Prevention (Legal, Financial, Data) For web pages that cause legal commitments or financial transactions for the user to occur, that modify or delete user-controllable data in data storage systems, or that submit user test responses, at least one of the following is true:

  • Reversible: Submissions are reversible.

  • Checked: Data entered by the user is checked for input errors and the user is provided an opportunity to correct them.

  • Confirmed: A mechanism is available for reviewing, confirming, and correcting information before finalizing the submission.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

4.1.3 Status Messages In content implemented using markup languages, status messages can be programmatically determined through role or properties such that they can be presented to the user by assistive technologies without receiving focus.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

Conformance Level AAA

The following table describes the conformance level AAA criteria for BMC Helix Business Workflows. It consists of total 28 criteria; out which 7 are supported, 7 are supported with exceptions, 9 are not applicable, and 5 are not supported.

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CriteriaLevel of supportRemarks

1.2.6 Sign Language (Prerecorded) Sign language interpretation is provided for all prerecorded audio content in synchronized media.

Web: Not applicable

Web: BMC Helix Business Workflows does not contains any audio content.

1.2.7 Extended Audio Description (Prerecorded) —Where pauses in foreground audio are insufficient to allow audio descriptions to convey the sense of the video, extended audio description is provided for all prerecorded video content in synchronized media.

Web: Not applicable

Web: BMC Helix Business Workflows does not contains any audio content.

1.2.8 Media Alternative (Prerecorded) —An alternative for time-based media is provided for all prerecorded synchronized media and for all prerecorded video-only media.

Web: Not applicable

Web: BMC Helix Business Workflows does not contains any audio content.

1.2.9 Audio-only (Live) —An alternative for time-based media that presents equivalent information for live audio-only content is provided.

Web: Not applicable

Web: BMC Helix Business Workflows does not contains any audio content.

1.3.6 Identify Purpose —In content implemented using markup languages, the purpose of User Interface Components, icons, and regions can be programmatically determined.

Web: Supports with exceptions

Web: BMC Helix Business Workflows supports this criteria except the user personal content.

1.4.6 Contrast Enhanced The visual presentation of text and images of text has a contrast ratio of at least 7:1.

Web: Not supported

Web: BMC Helix Business Workflows does not supports this criteria.

1.4.7 Low or No Background Audio —For prerecorded audio-only content that contains primarily speech in the foreground, is not an audio CAPTCHA or audio logo, and is not vocalization intended to be primarily musical expression such as singing or rapping.

Web: Not applicable

Web: BMC Helix Business Workflows does not contains any audio content.

1.4.8 Visual Presentation —For the visual presentation of blocks of text, a mechanism is available to achieve the following:

  • Foreground and background colors can be selected by the user.

  • Width is no more than 80 characters.

  • Text is not justified (aligned to both the left and the right margins).

  • Line spacing (leading) is at least space-and-a-half within paragraphs, and paragraph spacing is at least 1.5 times larger than the line spacing.

  • Text can be resized without assistive technology up to 200 percent in a way that does not require the user to scroll horizontally to read a line of text on a full-screen window.

Web: Not supported

Web: BMC Helix Business Workflows does not supports this criteria.

1.4.9 Images of Text (No Exception) Control Images of text are only used for pure decoration or where a particular presentation of text is essential to the information being conveyed.

Web: Not applicable

Web: BMC Helix Business Workflows does not contains any images of text.

2.1.3 Keyboard (No Exception) —All functionality of the content is operable through a keyboard interface without requiring specific timings for individual keystrokes.

Web: Supports with exceptions

Web: BMC Helix Business Workflows content is accessible by using a keyboard. However, the content such as tabs on the case details page, case status configuration, and so on is not accessible through a keyboard.

2.2.3 No Timing —Timing is not an essential part of the event or activity presented by the content, except for non-interactive synchronized media and real-time events.

Web: Not applicable

Web: This criteria is not applicable for BMC Helix Business Workflows.


2.2.4 Interruptions —Interruptions can be postponed or suppressed by the user, except interruptions involving an emergency.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

2.2.5 Re-authenticating —When an authenticated session expires, the user can continue the activity without loss of data after re-authenticating.

Web: Not supported

Web: BMC Helix Business Workflows does not supports this criteria.

2.2.6 Timeouts —Users are warned of the duration of any user inactivity that could cause data loss, unless the data is preserved for more than 20 hours when the user does not take any actions.
Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

2.3.2 Three Flashes Web pages do not contain anything that flashes more than three times in any one second period.

Web: Not applicable

Web: BMC Helix Business Workflows does not contains any web page that consists of content that flashes for more than three times per second.

2.3.3 Animation from Interactions Motion animation triggered by interaction can be disabled, unless the animation is essential to the functionality or the information being conveyed.

Web: Not supported

Web: BMC Helix Business Workflows does not supports this criteria.

2.4.8 Location —Information about the user's location within a set of web pages is available.

Web: Not supported

Web: BMC Helix Business Workflows does not supports this criteria.

2.4.9 Link Purpose (Link Only) —A mechanism is available to allow the purpose of each link to be identified from link text alone, except where the purpose of the link would be ambiguous to users in general.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

2.4.10 Section Headings Section headings are used to organize the content.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

2.5.5 Target Size Section headings are used to organize the content.

Web: Supports with exceptions

Web: BMC Helix Business Workflows contains section heading for all the action buttons and links except for the service target status progress bar.

2.5.6 Concurrent Input Mechanisms —Web content does not restrict use of input modalities available on a platform except where the restriction is essential, required to ensure the security of the content, or required to respect user settings.

Web: Supports with exceptions

Web: BMC Helix Business Workflows content such as cases, tasks, knowledge articles, and so on are accessible through keyboard and mouse. However, status configuration is not accessible through keyboard.

3.1.3 Unusual Words —A mechanism is available for identifying specific definitions of words or phrases used in an unusual or restricted way, including idioms and jargon.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

3.1.4 Abbreviations —A mechanism for identifying the expanded form or meaning of abbreviations is available.

Web: Not applicable

Web: BMC Helix Business Workflows does not contains any abbreviations.

3.1.5 Reading Level —When text requires reading ability more advanced than the lower secondary education level after removal of proper names and titles, supplemental content, or a version that does not require reading ability more advanced than the lower secondary education level, is available.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.

3.1.6 Pronunciation —A mechanism is available for identifying specific pronunciation of words where meaning of the words, in context, is ambiguous without knowing the pronunciation.

Web: Supports with exceptions

Web: BMC Helix Business Workflows supports this criteria with exceptions.

3.2.5 Change on Request Changes of context are initiated only by user request or a mechanism is available to turn off such changes.

Web: Supports with exceptions

Web: BMC Helix Business Workflows supports this criteria except for the service target status progress bar that is updated automatically.

3.3.5 Help Context-sensitive help is available.

Web: Supports with exceptions

Web: BMC Helix Business Workflows supports this criteria. However, context-sensitive help is not available for the Manage Task page.

3.3.6 Error Prevention (All) —For web pages that require the user to submit information, at least one of the following is true:

  • Submissions are reversible.

  • Data entered by the user is checked for input errors and the user is provided an opportunity to correct them.

  • A mechanism is available for reviewing, confirming, and correcting information before finalizing the submission.

Web: Supported

Web: BMC Helix Business Workflows supports this criteria.


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