Phased rollout

   

This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Business Workflows.

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The following updates have been added since the release of the space:

DateSummaryReference
May 29, 2024

Enhancements available in 23.3 Patch 2:

  • Support document type of question introduced in BMC Helix Digital Workplace.

  • Define locale for column names in table templates.

  • Create videos in BMC Helix Knowledge Management by ComAround.

Issues that were corrected by 23.3 Patch 2 and issues that remain open

March 22, 2024

Patch 1 for version 23.3 is available for on-premises customers.

Issues that were corrected by 23.3 Patch 1 and issues that remain open

March 8, 2024

Enhancements available in 23.3 Patch 1:

  • Use the improved to-do features for an enhanced support mechanism.
  • Add sequential and parallel tasks to active tasks.
  • View audit logs for extension fields.
  • Use enhanced features for dynamic fields.
  • Reprocess and resolve application errors through self-service.
  • Access the upgraded BMC Helix Knowledge Management by ComAround interface. 
  • Add recipients from record definitions and dynamic data while creating notifications.
  • Copy user-defined preset filters between views.
  • Assign stages to tasks that are specific to a line of business.
  • View the license usage for each line of business.

Issues that were corrected by 23.3 Patch 1 and issues that remain open

23.3 enhancements and patches

December 8, 2023

Enhancements available in 23.3:

  • Manage security cases by using the new Security Incident Handling line of business.
  • Complete voluntary separation by using the offboarding solution and alumni activities by using the Alumni Service Center in HR Service Management.
  • Out-of-the-box integration of cases with BMC Helix ITSM tickets.
  • Automate case assignments by defining qualification-based assignment rules for lines of business.
  • Manage cases, tasks, and knowledge articles efficiently from the enhanced consoles.
  • The Needs Attention flag helps in prioritizing work.
  • Configure status values of checklists according to checklist templates.
  • Enhance task management activities by using improved to dos.
  • Track the time spent in each status for a case or task.
  • Use specific outgoing email profiles for a line of business.
  • Raise ad hoc approval requests for cases.
  • Work on a single case for multiple variants of an item by using CSV file attachments.
  • BMC Helix Business Workflows supports Japanese (ja), Korean (ko), and Simplified Chinese (zh_CN) languages.

Issues that were corrected by 23.3 and issues that remain open

23.3 enhancements and patches


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