Phased rollout

   

This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Business Workflows.

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To stay informed of changes to this space, click the icon on the top of this page.

The following updates have been added since the release of the space:

VersionDateSummaryReference
23.3.00December 8, 2023

Enhancements

  • Manage security cases by using the new Security Incident Handling line of business.
  • Complete voluntary separation by using the offboarding solution and alumni activities by using the Alumni Service Center in HR Service Management.
  • Out-of-the-box integration of cases with BMC Helix ITSM tickets.
  • Automate case assignments by defining qualification-based assignment rules for lines of business.
  • Manage cases, tasks, and knowledge articles efficiently from the enhanced consoles.
  • The Needs Attention flag helps in prioritizing work.
  • Configure status values of checklists according to checklist templates.
  • Enhance task management activities by using improved to dos.
  • Track the time spent in each status for a case or task.
  • Use specific outgoing email profiles for a line of business.
  • Raise ad hoc approval requests for cases.
  • Work on a single case for multiple variants of an item by using CSV file attachments.
  • BMC Helix Business Workflows supports Japanese (ja), Korean (ko), and Simplified Chinese (zh_CN) languages.

23.3.00


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