Phased rollout


This version is currently available to SaaS customers only. It will be available to on-premises customers soon.

Release notes and notices

Consult the following table for a list of notices and information about updates to BMC Helix Business Workflows.


To stay informed of changes to this space, click the icon on the top of this page.

The following updates have been added since the release of the space:

23.3.00December 8, 2023


  • Manage security cases by using the new Security Incident Handling line of business.
  • Complete voluntary separation by using the offboarding solution and alumni activities by using the Alumni Service Center in HR Service Management.
  • Out-of-the-box integration of cases with BMC Helix ITSM tickets.
  • Automate case assignments by defining qualification-based assignment rules for lines of business.
  • Manage cases, tasks, and knowledge articles efficiently from the enhanced consoles.
  • The Needs Attention flag helps in prioritizing work.
  • Configure status values of checklists according to checklist templates.
  • Enhance task management activities by using improved to dos.
  • Track the time spent in each status for a case or task.
  • Use specific outgoing email profiles for a line of business.
  • Raise ad hoc approval requests for cases.
  • Work on a single case for multiple variants of an item by using CSV file attachments.
  • BMC Helix Business Workflows supports Japanese (ja), Korean (ko), and Simplified Chinese (zh_CN) languages.


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