User access for multiple tenants

The examples in this section use a scenario in which a Managed Service Provider (MSP) provides support for two companies, Calbro and ABC Corp.

 The following figure illustrates the access in this scenario.  

Example of access to multiple companies 

In this scenario, some people have access to Calbro information, some people have access to ABC Corp information, and other people have unrestricted access to all information.

 This scenario includes the following support groups: 

Calbro Support

People in this support group can access information only for Calbro.

ABC Support

People in this support group can access information only for ABC Corp.

Global Support

People in this support group provide support for all supported companies and can access information for both Calbro and ABC Corp.

 Joe Customer works for Calbro and Clara Contact works for ABC Corp.

Note

Membership in a company is not the same as access to a company.

 In this scenario, Fanny Frontline and John Support provide support for ABC Corp, but they are not members of ABC Corp. Their company is the MSP, but they are members of ABC Support and also have access to ABC Corp. If Fanny Frontline files a ticket for her own incident, John Support cannot see the ticket because he has access only to ABC Corp. Mary Frontline in Global Support, however, can see the ticket because she has unrestricted access to all companies.

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