Upgrading


When upgrading the TrueSight Capacity Optimization product and migrating data, BMC recommends that you follow the upgrade order outlined in this topic.

Before attempting alternate upgrade processes, contact BMC Customer Support. You must upgrade all servers and their components. You cannot run the product with mixed versions of its components.

Follow the sequence in this section to upgrade the TrueSight Capacity Optimization product.

Upgrade process — At a glance


Upgrade process

Step 1: Prepare for TrueSight Capacity Optimization upgrade

Complete the pre-upgrade tasks to ensure a successful upgrade.

DescriptionProcedure

Download the installation files and complete the pre-upgrade tasks for product components.

Step 2: Upgrade Remedy Single Sign-On

Remedy Single Sign-On (Remedy SSO) acts as the authentication tool to manage tenants (realms), user groups, and users for TrueSight Capacity Optimization and TrueSight Cloud Cost Control (If licensed).

DescriptionProcedure

Based on your existing deployment, you can upgrade Remedy Single Sign-On in standalone or high-availability mode. Both these options are available in wizard-based and silent modes.

Upgrade Remedy SSO using one of these options

If you are upgrading TrueSight Capacity Optimization from a version earlier than 11.0, see Migrating to Remedy SSO.

Step 3: Upgrade TrueSight Presentation Server

TrueSight Presentation Server provides the framework for many features of TrueSight Capacity Optimization and TrueSight Cloud Cost Control (If licensed).

DescriptionProcedure

Based on your existing deployment, upgrade the Presentation Server in a standalone or high-availability mode.

Both these options are available in wizard-based and silent modes.

Upgrade Presentation Server using one of these options

Step 4: Upgrade TrueSight Capacity Optimization Application Server and ETL Engine

The Application Server provides the communication bus for all other TrueSight Capacity Optimization components. The ETL Engine is required for collecting data from third-party data sources or from the Gateway Server.

DescriptionProcedure

Depending on your existing deployment, upgrade the components of the Application Server and ETL Engine that are installed on the same computer or on additional computers. Both these options are available in wizard-based and silent modes.

Upgrade Application Server and ETL Engine using one of these options

Step 5: Upgrade TrueSight Capacity Optimization Gateway Server

The Gateway Server, along with the Capacity Agents, collects data from the managed systems in your environment. A managed system is a computer on which a Capacity Agent is installed.

DescriptionProcedure

You can upgrade the Gateway Server using the wizard-based and silent modes.

Upgrade Gateway Server using one of these options

(Optional) Step 6: Upgrade TrueSight Capacity Optimization Capacity Agent

A Capacity Agent collects data from the managed systems in your environment. After collecting data, the Agent transfers it to the Gateway Server.

You can continue using the existing Capacity Agents for data collection. However, if you want to collect data at a greater granularity (for example, every one second), upgrade to Capacity Agent 11.3.01.


DescriptionProcedure

You can upgrade the Capacity Agent using the wizard-based and silent modes.

Upgrade Capacity Agent using one of these options

Step 7: Complete the post-upgrade activities

Complete the post-upgrade activities to make your TrueSight Capacity Optimization product functional.

DescriptionProcedure

Post-upgrade activities include reviewing the Capacity Optimization registration with the Presentation Server and upgrading the capacity views.

What next?

You can upgrade the security in your enterprise environment by using TLS to communicate with the TrueSight Capacity Optimization components. To add the transport layer protection and to secure communication between the TrueSight Capacity Optimization components, enable TLS server certificate validation between the TrueSight Capacity Optimization components. For more information, see Securing communication between product components .

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