Software requirements
Before installing the TrueSight Capacity Optimization product, ensure that the target systems meet the following software requirements:
Supported operating systems
Supported Remedy Single Sign-On Server and Presentation Server versions
TrueSight Presentation Server versions | 11.3.01, 11.3.02, 11.3.03 |
|---|---|
Remedy Single Sign-On version | 9.1.03 and later |
Remedy SSO latest patches and hot fixes
- If you have Remedy Single Sign-On installed, you must check and apply the relevant patches for a seamless integration with the TrueSight Presentation Server.
- Before proceeding with the patch installation, if the TrueSight Presentation Server is running, stop the TrueSight Presentation Server and back up Remedy Single Sign-On.
Supported Presentation Server integrations
You can integrate Presentation Server with TrueSight Operations Management components and other BMC products. For more information, see the following topics:
-
Supported Presentation Server integrations with TrueSight Operations Management components
-
Supported Presentation Server integrations with other BMC products
Remedy Single Sign-On Server
See Remedy Single Sign-On system requirements.
Presentation Server
Support for third-party products
To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see
BMC's product support policy.
Microsoft Windows
Component | Requirement |
|---|---|
User Rights | Administrative privileges |
Supported versions of Microsoft Windows | Microsoft Windows 2019
Microsoft Windows 2016
Microsoft Windows 2012
Microsoft Windows 2008
|
Linux
Component | Requirement |
|---|---|
User Rights | A non-root user who has modification permissions to specific directories and files. Note: Umask must be set to 022. |
Supported versions of Linux |
|
Notes
- BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.
- BMC products should work fine with minor updates to these supported operating systems. For assistance, contact BMC Customer Support.
Red Hat subscription
The product requires some additional libraries to be present on the system (see list below).
The preferred method to add any missing libraries is to use the yum command to fetch the necessary library packages from the RHN (Red Hat Network) repository via the Internet. To use this method, a Red Hat subscription is needed. Register the system by clicking System > Administration > Red Hat Subscription Manager in the menu on the server itself. After registering the system, you can use yum install to download and install the required libraries from the RHN.
X Windows
If you are installing the TrueSight Presentation Server by using the graphical user interface, you must install X Windows.
On the Red Hat Enterprise Linux terminal, type yum grouplist and check that X Window System is listed. If not, then run yum groupinstall 'X Window System' to install the necessary packages.
Required libraries
Ensure that the following libraries are present to install the TrueSight Presentation Server. To install the libraries, use the following commands.
Library | Command to install the library on RHEL | Command to install the library on SUSE |
|---|---|---|
libXtst (64-bit) |
| N/A |
glibc (64-bit) |
|
|
libstdc++ (64-bit) |
|
|
compat-libstdc++-33 (64-bit) |
|
|
pam (64-bit) |
|
|
Application Server and ETL Engine Server
Computers or virtual machines that host the TrueSight Capacity Optimization Application Server and ETL Engine Server components must be running one of the following supported platforms:
Note
- For Application Server, ETL Server, and Gateway Server components, only x86_64 architecture is supported for the operating systems.
- To install a TrueSight Capacity Optimization component by using the wizard (GUI) on any Linux operating system, ensure that you install the Xvfb package.
Operating system | Version | Required libraries |
|---|---|---|
Red Hat Enterprise Linux | 6.7 to 6.9 | perl-5.10.1, libXtst, open-sans-fonts.noarch |
| 7.3 to 7.5 | perl-5.16.3, libXtst, liberation-sans-fonts | |
Oracle Linux | 6.7 to 6.9 | perl-5.10.1, libXtst |
| 7.3 to 7.5 | perl-5.16.3, libXtst | |
CentOS | 6.7 to 6.9 | perl-5.10.1, libXtst |
| 7.3 to 7.5 | perl-5.16.3, libXtst | |
SUSE Linux Enterprise Server | 11 SP3 to 11 SP4 | perl-5.10.0, perl-libwww-perl |
| 12 SP2 to 12 SP3 |
Note
- If you are installing the Application Server using the User Interface, ensure that an XServer is either installed locally on your workstation or installed on a remote machine to which you can export the display. If you are connecting to the client from a remote workstation by using a XServer server, ensure that the XServer is already running on the client machine.
- XServer is not required when you are performing silent installation of the Application Server.
Gateway Server
Gateway Server and Capacity Agent compatibility
The Gateway Server supports all versions of the Capacity Agents that are earlier than or same as the Gateway Server version.
Operating system | Version | Required libraries |
|---|---|---|
Red Hat Enterprise Linux | 6.7 to 6.9 | ksh, glibc.x86_64, open-sans-fonts.noarch |
| 7.3 to 7.5 | ksh, glibc.x86_64, liberation-sans-fonts | |
SUSE Linux Enterprise Server | 11 SP3 to 11 SP4 | ksh, glibc.x86_64 |
| Microsoft Windows Servers | 20121 | |
| 2012 R2 | ||
| 2016 | ||
| Microsoft Windows | 10 | |
| CentOS | 6.7 to 6.9 | ksh, glibc.x86_64 |
| 7.3 to 7.5 | ksh, glibc.x86_64 | |
| Oracle Linux | 6.7 to 6.9 | ksh, glibc.x86_64 |
| 7.3 to 7.5 | ksh, glibc.x86_64 |
1 - Server Core installations for Microsoft Windows Server are not supported.
Capacity Agent
Operating System support for Agent-based data collection
The following table lists the Operating Systems on which you can currently install and use Agent:
Note
- For data collection from a Solaris 11 computer configured as a zone, the Agent must be installed on the global zone. All non-global zone data is accessible from the global zone.
For data collection from a 7.1, or 7.2 computer configured as a WPAR, the Agent must be installed on the global WPAR. All non-global WPAR data is accessible from the global WPAR.
For Z series you can only install 64-bit Agent. Compatible 64-bit for
libgcc_s.so.1andlibstdc++.so.5libraries are required to be installed for Z series.
Operating system | Supported version | Architecture and notes |
|---|---|---|
| AIX | 7.1 | 64-bit hardware, 64-bit kernel, POWER8, and POWER9 |
| 7.2 | 64-bit hardware, 64-bit kernel, POWER8, and POWER9 | |
CentOS | 6.7 to 6.9 |
|
| 7.3 to 7.5 | x86_64 | |
Citrix Xen | 6.5 | x86_64 |
HP-UX | 11i (B11.31) | 64-bit, PA-RISC |
11iv3 (B11.31) | Itanium | |
| HP-IVM | 3.5* | HP Integrity Virtual Machines Manager |
Red Hat Enterprise Linux | 6.7 to 6.9 |
|
| 7.3 to 7.5 |
| |
Oracle Linux | 6.7 to 6.9 |
|
| 7.3 to 7.5 | x86_64 (including UEK) | |
Oracle Solaris | 11.0 to 11.3 | 64-bit SPARC, x86_64 Note: For Oracle Solaris Sparc servers, the installation of Capacity Agents on non-global zones is not supported. |
SUSE Linux Enterprise Server | 11 SP3 to 11 SP4 |
Notes:
|
| 12 SP2 to 12 SP3 | x86_64 | |
| Microsoft Windows for Servers | 2012 (including core server) | x86_64
|
2012 R2 (including core server) | x86_64 | |
2016 (including core server) | x86_64 | |
| Microsoft Windows | 10 | x64 |
| Microsoft Hyper-V Server | 2012 | x86_64 |
| 2012 R2 | x86_64 | |
| 2016 | x86_64 | |
| Ubuntu | 16.04 LTS | EM64T (x86_64) |
| 18.04 LTS | EM64T (x86_64) | |
| Oracle VM Server | 3.3 and 3.4 | x86_64 |
| RHEV | 4.0 and 4.1 | x86_64 |
Patch requirements for Capacity Agent
The following table lists the required operating system patches.
| Patch for ↓ | Description ↓ | |
|---|---|---|
| Solaris → | Requirement for ↓ | Description ↓ |
Package: libpool.so.1 | For Solaris 11:
To verify that these packages are installed, run the following command: > pkginfo | grep SUNWpool | |
Supported databases and operating systems for TLS enabled communication
Requirements for TrueSight Capacity Optimization databases that need to communicate in TLS 1.2 mode
Database | Version |
|---|---|
| Oracle |
Also, see
Oracle database documentation
|
| PostgreSQL | PostgreSQL 9.4 and later |
| Microsoft SQL Server1 | 2012 R2 Also, see
TLS 1.2 support for Microsoft SQL Server
|
1 - Only supported as external database.
Operating system requirements for TrueSight Capacity Optimization components that need to communicate in TLS 1.2 mode
Operating system | Version | Supported architecture |
|---|---|---|
Red Hat Enterprise Linux | 6.7 to 6.9 | x86_64 |
| 7.3 to 7.5 | x86_64 | |
Oracle Linux | 6.7 to 6.9 | x86_64 |
| 7.3 to 7.5 | x86_64 | |
CentOS | 6.7 to 6.9 | x86_64 |
| 7.3 to 7.4 | x86_64 | |
SUSE Linux Enterprise Server | 12 SP2 to 12 SP3 | x86_64 |
Supported Oracle clients
Computers or VMs that host the TrueSight Capacity Optimization Application Server or ETL Engine server components must be running a supported Oracle client with the following packages, components, and configurations:
Oracle Client install options1 | Oracle Client configurations |
|---|---|
1 These options are available only while performing a Custom installation of the Oracle Client. |
|
Note
- TrueSight Capacity Optimization does not support the Oracle Instant Client.
- You must use Oracle client version 12c R1 or later with CentOS 7.x, Red Hat Enterprise Linux 7.x, and Oracle Enterprise Linux 7.x because Oracle 11g R2 is not supported on these operating systems.
Comments