Setting up the Remedy SSO server
Where are you in the Installation process
|1||Complete the planning activities|
|2||Preparing for TrueSight Capacity Optimization installation|
|3||Install Remedy Single Sign-On — Phase A|
|Install Remedy Single Sign-On — Phase B (You are here)|
|4||Install TrueSight Presentation Server|
|5||Install TrueSight Capacity Optimization Application Server and ETL Engine|
|6||Install TrueSight Capacity Optimization Gateway Server|
|7||Install Capacity Agent|
|8||Complete the post-installation activities|
After installing Remedy Single Sign-On (Remedy SSO), you must configure the server settings. You can also export and import the configuration when you want to backup and reset the configuration settings. Perform the following steps to configure general settings, export and import Remedy SSO configurations, and view session details:
To set the general configurations
- Log in to the Remedy SSO console as an Admin user.
- Click General.
- On the Basic tab, enter the basic server details. For more information about the basic server details, see Basic parameters.
- On the left navigation panel, click the Advanced tab and enter the advanced details. (Optional) Enter the SAML service provider details only if you are configuring Remedy SSO for SAML authentication. For more information about the advanced server details, see Advanced parameters.
- Click Save.
The value that controls the cookie visibility between servers within the domain. The default cookie domain value is the network domain of the computer on which you are installing the Remedy SSO server. The default cookie domain specifies the most restrictive access.
The cookie domain value must be the same for all integrated applications and Remedy SSO server.
The cookie domain value must contain a dot (".").
Ensure that the value is correct as a wrong value can cause a redirection loop.
For example, if your ITSM and MyIT applications are available on itsm.yourcompany.com and myit.yourcompany.com and Remedy SSO is on sso.., then the cookie domain must be set to
Installing Remedy SSO on another domain like your company.internal and setting the cookie domain to yourcompany.com or your company.internal causes a redirection loop as the cookie cannot be set across different domains.
Max Session Time
The time after which the user session expires. When this value is selected, time constraints are automatically enforced. The default is 24 hours.
The value for maximum session time is usually 4, 8, or 12 hours.
Ensure that the maximum session time is more than the time that you configure for session token validation on an agent.
Server Log Level
The level or severity of logging messages.
Using the DEBUG level affects the server performance.
The cookie name is automatically created at installation and is based on the timestamp. The timestamp is the time the database is created during Remedy SSO installation.
|9.0.01 and later|
|Enable Secured Cookie|
The option to enable secured cookie. If this option is selected then all applications must also run on HTTPS and the application servers must be accessed through https only. Otherwise, it causes a redirection loop.
|9.0.01 and later|
|Service URL||Remedy SSO generates a token and inserts this URL into the token to provide information about the location of the Remedy SSO server. This is an optional configuration as Remedy SSO server location can also be specified in the configuration files of Remedy SSO Agent and AREA plugin.||9.1.01 and later|
|SAML Service Provider|
|SP Entity ID||The entity ID of the service provider (SP). You can specify any value for SP Entity ID, for example rsso_sp_hostname. Remedy SSO server name is used as SP identifier in Relying Party Trust configured on IdP side.||9.1.01 and later|
The external URL of the service provider, that is, the URL for Remedy SSO server.
Note: The URL must be HTTPS only.
|9.1.01 and later|
The keystore file path on the Remedy SSO server file system that includes the keystore file name. The keystore file contains all the required certificates. If you are using PKCS12 keystores file, the file extension must be .p12.
If the keystore file is available in the tomcat/rsso/webapp/WEB-INF/classes folder, the value of this field can be the name of the keystore file, where tomcat is the Tomcat path. Otherwise, use the absolute file path.
|9.1.01 and later|
|Keystore Password||The keystore file password. The keypair and keystore passwords must be the same.||9.1.01 and later|
|Signing Key Alias||The alias name of the signing key in the keystore file.||9.1.01 and later|
Importing and exporting Remedy SSO configurations
You can import or export the configuration settings of Remedy SSO.
Before you begin
Import and export flow is designed to work across same versions of Remedy SSO. Before starting the import and export procedure, make sure that versions of source and target RSSO servers are the same.
To export Remedy SSO configuration
You can export the server configuration details and the templates. In most browsers, a file is downloaded to your local machine automatically. But in Safari, a new browser with the exported configuration is opened. You can copy and save the content.
- On the Admin menu, click Export.
To import Remedy SSO configuration
You can import configuration of the same Remedy SSO version only. Importing configuration overrides all the previous configurations.
- On the Admin menu, click Import.
- Select the required file.
- Click Import.
With respect to Local Users and Groups Management, exporting configurations does not affect local users and groups, though importing overrides them. For example, first you create realm A and export the server configuration details. Secondly, you create realm B and local users and groups for realm B. Then you import the previously exported configuration which has only realm A. Now all the users and groups associated with realm B are overridden, though they still exist in the database. To resolve the issue, create realm B again manually.
Hence while exporting or importing configurations, you must ensure consistency between the realm, local users, and groups.
To view session details
- In the Search field, enter the user or realm ID for which you want to view the session details.
The system displays the following information.
|User ID||User ID associated with the session.|
|Realm||Realm ID associated with the session.|
|Time Remaining||Time remaining for the session.|
|Maximum Session Time||Time that was associated for the session|