Remedy Single Sign-On system requirements

Before installing the Remedy Single Sign-On (Remedy SSO) Server, which is a prerequisite product for the TrueSight Presentation Server, ensure that its target system meets the following requirements.

Before you proceed, consult the Deployment options for Remedy SSO with TrueSight Operations Management topic to determine whether to use the Remedy installer or the TrueSight installer for Remedy SSO for installing Remedy SSO.


If you have an existing Remedy SSO server installation (must be one of the supported versions) in your environment, which you want to configure with the TrueSight Presentation Server installation and do not plan to freshly install or upgrade Remedy SSO, do the following:

Related topics

Remedy Single Sign-On Orientation

Remedy Single Sign-On Installing

Remedy Single Sign-On Administering

LDAP authentication process

Operating System and Platform requirements

Support for third-party products

To receive full support for a BMC product, you must have such product installed in a supported environment, as specified in the BMC product documentation. If a third-party vendor cancels support for one of its products (such as an operating system or subsystem), and that third-party product integrates or interacts with the BMC product you have licensed, you must upgrade to a supported version of that third-party product before BMC Customer Support can provide you with support for the affected BMC product. For further information, see BMC's product support policy.

The Remedy Single Sign-On server is supported on the following operating systems. 

Platform64-bit x86 compatible PC
Operating systems

Microsoft Windows 2019

  • Microsoft Windows 2019 Standard Edition (64-bit)
  • Microsoft Windows 2019 Datacenter Edition (64-bit)

Microsoft Windows 2016

  • Microsoft Windows 2016 Standard Edition (64-bit)
  • Microsoft Windows 2016 Datacenter Edition (64-bit)

Microsoft Windows 2012 

  • Microsoft Windows 2012 R2 Standard Edition (64-bit)  
  • Microsoft Windows 2012 R2 Datacenter Edition (64-bit)
  • Microsoft Windows 2012 Standard Edition (64-bit)  
  • Microsoft Windows 2012 Datacenter Edition (64-bit)  

Microsoft Windows 2008

  • Microsoft Windows 2008 R2 Standard Edition (64-bit)
  • Microsoft Windows 2008 R2 Datacenter Edition (64-bit)
  • Microsoft Windows 2008 R2 Enterprise Edition (64-bit)

  • Red Hat Enterprise Linux 6.x and 7.x
  • SUSE Linux Enterprise Server 11.x, 12.x, and 15
  • Oracle Linux Server 6.x and 7.x

Disk space

1 GB

An additional 7-10 GB of space is recommended for log file growth, depending on the volume of users and products that are integrated with the Remedy Single Sign-On Server.



On a Linux setup, ensure that glibc-2.12.x86_64 (or later versions) is installed on the computer where you plan to install Remedy Single Sign-On.

Supported database

PostgreSQL 9.6.3

Database and High-Availability environment

Important: The PostgreSQL database bundled with TrueSight installer for Remedy SSO is not applicable for a HA environment. For setting up a high-availability environment with TrueSight installer for Remedy SSO, you must have installed and configured an external PostgreSQL database.


  • Remedy SSO Server uses the HTTP or HTTPS protocol configured on Tomcat. The ports configured on Tomcat must be accessible from the host machines where the other TrueSight (integrated) products such as TrueSight Infrastructure Management and TrueSight Presentation Server are installed.
  • Remedy SSO Server installed using the TrueSight installer for Remedy SSO uses the PostgreSQL database and therefore the database ports must be accessible from the Remedy SSO Server host.

Was this page helpful? Yes No Submitting... Thank you