Preparing to install the Gateway Server

Before installing the Gateway Server, ensure that your environment meets the installation requirements, and complete the tasks described in this section.

Preparing to install the Gateway Server on Windows

  • Ensure that the user account you are using for installing the Gateway Server has administrator rights. To grant administrator rights, contact your system administrator.
  • If you are using an NTFS directory, verify that a SYSTEM user has the read, write, and execute permissions on the directory where you plan to install the Gateway Server (The default installation directory is C:\Program Files\BMC Software\Patrol3\BEST1\NTC).
  • Ensure that the available temporary disk space is greater than 500 MB. The Gateway Server installer uses the following environment variables in the listed order to access this space:
    • %TMP% environment variable
    • %TEMP% environment variable
  • BMC recommends configuring the Terminal Services on systems to prevent the installer from deleting the temporary folder while exiting installation, and also to ensure that the installer does not use temporary folders for each session.

Preparing to install the Gateway Server on Linux

  • Ensure that you are using a non-privileged and non-root user account for installing the Gateway Server. For information about creating this user account, contact your system administrator.
  • Ensure that the available temporary disk space is greater than 500 MB. The Gateway Server installer uses the following environment variables in the listed order to access this space:
    • $IATEMPDIR environment variable
    • /tmp
    • Your home directory
  • Xvfb and KSH must be available on the Linux system where you want to install the Gateway Server.

Where to go from here

Perform the other preinstallation tasks listed in Preparing to install TrueSight Capacity Optimization.

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