Downloading the installation files

You obtain the installation files for the product from the BMC Electronic Product Distribution (EPD) site. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company.

To understand which files you are entitled to download, access the license entitlements for your product.

Information

If you are a TrueSight Cloud Cost Control user, you must have already downloaded the installation files. You do not need to download the TrueSight Capacity Optimization components from the EPD page again.

Download links for installation files

To access the EPD website, you must provide your BMC Support credentials. You must be licensed for the product to access the download page. You may be prompted to complete the Export Compliance Form.

Use the EPD links in the following sections to access the installation files on the EPD website. From the EPD page, download the installation files for your platform.

TrueSight Capacity Optimization

EPD link: TrueSight Capacity Optimization

Component details on the EPD page:

Remedy Single Sign-On Server

EPD (e-item) name	Platform	Product file name
Remedy Single Sign-On for TrueSight Version 11.3.01 for Windows	Windows	`Remedy_Single_Sign-On_for_TrueSight_Version_11.3.01_Windows.zip`
Remedy Single Sign-On for TrueSight Version 11.3.01 for Linux	Linux	`Remedy_Single_Sign-On_for_TrueSight_Version_11.3.01_Linux.tar.gz`

TrueSight Presentation Server

EPD (e-item) name	Platform	Product file name
TrueSight Presentation Server Version 11.3.01 for Windows	Windows	`TrueSight_Presentation_Server_11.3.01_Windows.zip`
TrueSight Presentation Server Version 11.3.01 for Linux	Linux	`TrueSight_Presentation_Server_11.3.01_Linux.tar.gz`

Application Server and ETL Engine Server

EPD (e-item) name	Platform	Product file name
TrueSight Capacity Optimization Application Server 11.3.01 for Linux (x86_64)	Linux	`TSCO_AppServer_ver11.3.01_Linux.tar.gz`
Third Party Open Source Software [Not Required to Install this BMC Product]	Third-party supplementary materials file	`ThirdPartyOpenSourceSoftware.zip`
Note: This file is a compressed archive of third party supplementary materials files.

Gateway Server and other optional components

EPD (e-item) name	Platform	Product file name
TrueSight Capacity Optimization Gateway Server 11.3.01 for Microsoft Windows	Windows/NT	`TSCO_GatewayServer_ver11.3.01_MSWindows.zip`
TrueSight Capacity Optimization Gateway Server 11.3.01 for Linux (x86/x86_64)	Linux	`TSCO_GatewayServer_ver11.3.01_Linux_x86-64.tar`

Agents

EPD (e-item) name	Platform	Product file name
TrueSight Capacity Optimization Agent 11.3.01 for Microsoft Windows	Windows	`TSCO_Agent_ver11.3.01_MSWindows.zip`
TrueSight Capacity Optimization Agent 11.3.01 for AIX	AIX	`TSCO_Agent_ver11.3.01_AIX.tar`
TrueSight Capacity Optimization Agent 11.3.01 for HP-UX (Itanium)	HP-UX	`TSCO_Agent_ver11.3.01_HPUX_Itanium.tar`
TrueSight Capacity Optimization Agent 11.3.01 for HP-UX (PA-RISC)	HP-UX	`TSCO_Agent_ver11.3.01_HPUX_RISC.tar`
TrueSight Capacity Optimization Agent 11.3.01 for Linux (POWER)	Linux	`TSCO_Agent_ver11.3.01_Linux_pseries.tar`
TrueSight Capacity Optimization Agent 11.3.01 for Linux (x86/x86_64)	Linux	`TSCO_Agent_ver11.3.01_Linux_x86_x86-64.tar`
TrueSight Capacity Optimization Agent 11.3.01 for Linux (zSeries)	Linux	`TSCO_Agent_ver11.3.01_Linux_zseries.tar`
TrueSight Capacity Optimization Agent 11.3.01 for Solaris (SPARC)	Solaris	`TSCO_Agent_ver11.3.01_Solaris_SPARC.tar`
TrueSight Capacity Optimization Agent 11.3.01 for Solaris (x86/x64)	Solaris	`TSCO_Agent_ver11.3.01_Solaris_x86.tar`

License information

EPD (e-item) name	Platform	Product file name
License Information for TrueSight Capacity Optimization 11.3.01	Not applicable	EPODNOPRODUCTLICENSEKEYREQUIRED.doc
Note: This document lists the license key requirements for TrueSight Capacity Optimization 11.3.01 (applicable to all supported platforms).

Remedy Single Sign-On version 18.05

If you want to use Remedy Single Sign-On version 18.05, use the following EPD link to download the installation files.

EPD link: Remedy Single Sign-On 18.05

Sentry Integrator for TrueSight Capacity Optimization

EPD link: Sentry Integrator for TrueSight Capacity Optimization

Moviri Integrator for TrueSight Capacity Optimization

EPD link: Moviri Integrator for TrueSight Capacity Optimization

Where to go from here

If you are installing the product, perform the other preinstallation tasks listed in Preparing to install TrueSight Capacity Optimization.
If you are upgrading from an earlier version, go to Upgrading.