Authorizing users of non-default realms to access the TrueSight Capacity Optimization console

By default, users who belong to the default Remedy Single Sign-On Server realm ('*') are authorized to access the TrueSight Capacity Optimization console. Users belonging to other realms cannot access the TrueSight Capacity Optimization console. To authorize such users to access the TrueSight Capacity Optimization console, you must configure the RSSO agent that is used for integration with the Remedy Single Sign-On Server. 

Before you begin

Ensure that the realms are created in the Remedy Single Sign-On Server for the required application domains. For more information about realms, see  Realms .

To enable access to the TrueSight Capacity Optimization console for users of other realms

  1. Log in to the system as a cpit user where the TrueSight Capacity Optimization is installed.
  2. Change to the following directory that contains the RSSO agent file: /BCO_HOME/web/rsso/
  3. In a text editor, open the rsso-agent.properties file.
  4. Enable the following properties and change their values to true. The default value of these properties is set to false and they are disabled.
    • msp-deployment=true
    • msp-always-show-domain-entry-page=true

    Depending on the value that you set for these properties, the login behavior changes as follows:

    PropertyValue

    When you log in to the TrueSight Capacity Optimization console

    msp-deploymenttrueYou are always prompted to specify a realm.
    msp-always-show-domain-entry-pagetrue
    msp-deploymenttrueYou are prompted to specify a realm during the first login attempt. If you log in from the same browser again, the realm specified during the first login is used for authentication.
    msp-always-show-domain-entry-pagefalse
    msp-deploymentfalseYou are not prompted to specify a realm. The default "*" realm is used for authentication. Any value that is set for the msp-always-show-domain-entry-page property does not change this behavior.
    msp-always-show-domain-entry-pagetrue
  5. Save the changes.
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