Troubleshooting workflow errors
When interacting with Incident Management using a web service, following workflow-related errors might occur that are returned to ProactiveNet or the calling application in the SOAP response header:
Ensure that the company is configured correctly. See, Creating incidents with no customer information.
Enable filter logging and execute the event again.
Open the filter log and see whether the required fields are populated. In addition to this, verify the data that is sent by looking at the TrueSight Infrastructure Management/ProactiveNet event log. See, Working with logs
Enable filter logs in BMC Incident Management.
To enable filter logging in BMC Incident Management:
Invalid CI information is captured in the work info activities