Troubleshooting installation directory path
Issue | Resolution |
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When you upgrade to BMC Service Resolution 3.5.01, the service pack is installed in the default installation directory (C:\Program Files\BMC Software\BMCRemedyITSMSuite\BMCServiceResolution), instead of the existing installation directory, where BMC Service Resolution 3.5 was earlier installed. You cannot install the service pack at the same location as BMC Service Resolution 3.5, because the installation directory path field is not editable during installation. Example: If you had installed BMC Service Resolution 3.5 at C:\Program Files\BMC Software\BSR and if you are upgrading to BMC Service Resolution 3.5.01, the installer will install the service pack at the default location, which is C:\Program Files\BMC Software\BMCRemedyITSMSuite\BMCServiceResolution and not C:\Program Files\BMC Software\BSR. | To resolve this issue, perform any one of the following workarounds: If BMC Service Resolution 3.5.01 is already installed
If BMC Service Resolution 3.5.01 is yet to be installed
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