Troubleshooting incident creation
| Issue | Resolution |
|---|---|
After installing BMC Service Resolution 3.5 and performing relevant integrations and configurations, incidents are not created. | Run the single-click integration validation test to understand the problem areas for incident creation. For more information, see Validating integrations. |
Single-click validation test fails for the Check incident test and Incidents are not getting created even though events are propagated to the integration gateway. | Check the eventintegrator.log file located in the BMC_ProactiveNet_HOME/pw/integrations/EventIntegrator/logs folder. |
Causal and Impact incidents are not created. Level 3 use case is not working. | Verify whether the Level 3 policy is created and enabled from BMC TrueSight Infrastructure Management/BMC ProactiveNet Operations Console > Options > Administration tab > BMC Intelligent Incident Service Policy Configuration.  |
Comments
Please include how to turn on logging here.
Hi Cassie Derrick,
Thank you for the comment. In the BSR space, there already exists a page describing how to view logs. Please see Viewing Event Integrator logs. Hope this helps.
Regards,
Olha
Please include how to Verify whether the Level 3 policy is created and enabled from BMC TrueSight Infrastructure Management 11.3.04
Thanks for your comment Sourabh Bhutkar. We have taken note of this and will provide an update.
Thanks,
Ravee
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