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BMC Service Resolution 3.5 Troubleshooting

Troubleshooting configuration errors

IssueResolution
Incidents are not assigned correctly and incidents are not routed to the correct group.
  • Ensure that the required configuration fields under the Infrastructure Event Incident are configured correctly in the Incident Rules form.


    For more information, see Enabling CI-based routing.
  • Verify whether the assignments are created correctly. For information about creating assignments, see Creating assignments.
  • Ensure that the CI contains the required information such as group relationships, location information, and product categorizations.
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Last modified by Ashwini Mathad on Nov 06, 2014
troubleshooting configuration

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