Troubleshooting BMC Service Resolution integration
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BMC Service Resolution integration fails when you integrate it through the
ERROR 10/08 15:54:24 jserver [ajp-bio-127.0.0.1-8009-exec-7] Execption while checking IT system availabilitysun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.
|Import valid SSL certificates to |
The Check Incident validation test fails during integration validation.
Although the incident is created in Remedy IT Service Management (Remedy ITSM), the incident information is not received in BMC TrueSight Infrastructure Management/BMC ProactiveNet.
Reason: The port number listed is not the port number that the BMC TrueSight Central server is listening on.
Solution: Typically, the port is 443 or 80.
Confirm which port number BMC TrueSight server is actually listening on.
Restart the Service Desk Integration Gateway service.