Preparing for installation

When you install ProactiveNet CMDB Extensions, the following BMC software is installed:

• BMC Impact Model Designer
• Integration for BMC Remedy Service Desk - AR System

Install ProactiveNet CMDB Extensions on the same computer where BMC Atrium CMDB is installed. In a server group environment, install ProactiveNet CMDB Extensions on all the servers in the server group. Ensure that all servers are added to the group list. For more information about the server group environment, see the online documentation of BMC Remedy Action Request System.

Before you begin

• Before you begin with the installation, ensure that you have administrator privileges on Remedy Action Request System.

• As an administrator, ensure that you have the following permissions:

  • Administrator
  • Incident Config
  • Incident Master
  • Incident Viewer
  • Incident Submitter
  • Contact Organization Admin
  • Contact Location Admin
  • Contact People Admin
  • Contact Support Admin
  • Config Group Mapping Admin
  • Config Categorization Admin

  For information about adding permissions, see Adding-roles-and-permissions.

• BMC recommends that you run the Remedy AR System and BMC Atrium Core Heath check before proceeding with the installation.
• Ensure that you enable Administrative Operations on the AR Server. For information about enabling Administrative Operations, see the online documentation of BMC Remedy Action Request System.
• Ensure that the Enable Multiple Assign Groups setting is enabled for all AR Servers. To do this, in AR Server, in the Server Information page, on the Configuration tab, select the Enable Multiple Assign Groups check box.
• Ensure that you increase the timeout to 600 seconds and enable unqualified search in the Server Information page of AR Server.

• Ensure that you have installed the following applications on the Remedy Action Request System server:

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  Note

  For a successful installation, ensure that your system has a minimum of 3 GB of free memory. If this requirement is not met, importing workflows to BMC Atrium CMDB may fail.

• On Linux or Solaris operating system, ensure that the following libraries are present in the /usr/lib folder:
  • libncurses.so.5
  • libtinfo.so.5
  • libstdc++.so.6
  • libXtst.so.6 (32-bit)

To install ProactiveNet CMDB Extensions on Microsoft Windows

1. Navigate to the Integrations\Atrium_CMDB\CMDB_Extensions\Windows\Disk1 directory in the installation package.
   • If you have an installation DVD, copy the contents to a directory with write permission, and navigate to the directory.
   • If you have downloaded the installation files, navigate to the directory.
2. Run setup.exe.
3. On the Welcome page, click Next.
4. On the license agreement page, click Next.
5. On the Directory Selection page, retain the default directory, or click Browse to select a different directory, and click Next.

6. On the BMC Remedy AR System Server/Atrium CMDB User Inputs page, provide the following details, and click Next.

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7. On the SIM NOTIFY Plugin User Inputs page, enter the port number on which the SIM NOTIFY server is listening for incoming connections of clients (for example, BMC ProactiveNet Publishing Server) that subscribe for notifications. The default port number is 1840.

   Note

   This port is different from the AR Server port. Configure your firewall to allow this port so that BMC ProactiveNet Publishing Server can connect to it.

8. In the BMC ProactiveNet Impact Manager User Input Information screen, complete the following fields and click Next.

   Field	Description
   Impact Manager Name	Name of the primary ProactiveNet Cell.
   Impact Manager Host Name	Host name of the primary ProactiveNet Cell.
   Impact Manager Port	Port number of the ProactiveNet Cell. The default port is 1828.
   Secondary Impact Manager Name	Name of the secondary ProactiveNet Cell.
   Secondary Impact Manager Port	Port number of the secondary ProactiveNet Cell.
   Impact Manager Encryption Key	Encryption key of the ProactiveNet Cell. The default encryption key is mc.

9. On the CMDB User permissions information page, select the Deploy IBRSD Workflow check box to enable the integration workflows.
10. On the Installation Preview page, click Install.
    The installer displays the progress of the installation.
11. On the Installation Result Summary page, click Next.
12. On the Installation Summary page, click View Log to view the installation logs or click Finish to complete the installation.
13. Restart Apache Tomcat as described in To restart Apache Tomcat on Microsoft Windows.

To install ProactiveNet CMDB Extensions on Linux/Solaris

1. Navigate to the Integrations/Atrium_CMDB/CMDB_Extensions<operating system>/Disk1 directory in the installation package.
   • If you have an installation DVD, copy the contents to a directory with write permission, and navigate to the directory.
   • If you have downloaded the installation files, navigate to the directory.

2. Apply executable rights to all the installation files by running the following command: 

   chmod -R 755 installationDirectoryFolderName 

   installationDirectoryFolderName is the name of the folder that contains all the installation files.

   For example, chmod -R 755 Disk1

3. Run setup.bin.
4. Follow step 3 through step 10 as described in To install BMC ProactiveNet CMDB Extensions on Microsoft Windows.
5. Restart Apache Tomcat as described in To restart Apache Tomcat on Linux/Solaris.

Integrating with BMC Atrium CMDB in an Action Request Server group

When integrating with an Action Request Server Group, you must install the ProactiveNet CMDB Extensions on:

• The primary administrative server - Installing on the primary administrative server creates the necessary forms, workflow, and data. It also deploys the Impact Model Designer on the primary server.
• Each server that has the reconciliation function enabled - Installing on each server is necessary to install the BPPM Notify ARDBC plugin and iBRSD plugin. For more information, see Configuring-the-Notify-ARDBC-plug-in.