Post installation procedures

After you install BMC Service Resolution on both BMC ProactiveNet and BMC Remedy ITSM computers, perform the following tasks:

  1. Prepare the BMC Remedy ITSM server. Perform the following:

    1. On the BMC Remedy IT Service Management (ITSM) server, clear the mid tier plug-in cache and the browser cache.
     
  2. Integrate BMC ProactiveNet with BMC Remedy ITSM:
  3. Perform single-click integration validation. See Validating integrations.

  4. If you are installing BMC Service Resolution on a 9.0 version of BMC Remedy AR System, add a new environment variable called ARDATE in the AR System server with the following value:

    ARDATE    MM/dd/yyyy HH:mm:ssZ

Starting with BMC Service Resolution 3.0 and later, the integration configurations have moved to different areas of BMC Remedy IT Service Management and BMC ProactiveNet. The section “Integration for BMC Remedy Service Desk” is no longer available in the Application Administration Console. The forms can be accessed by opening them directly in a browser. 

Refer to the following table for form names and where to find their new configuration location:

New configuration locations

LabelName of the form previously usedNew configuration location
BMC Event Manager Incident Integration SetupINT:BEMMappingNewBMC TrueSight Infrastructure Management/BMC ProactiveNet. See Configuring Event Mappings.
BMC Intelligent Incident Global ConfigurationINT:BiiARS:GlobalConfigBMC Remedy IT Service Management. See Incident Rules Configuration.
BMC Intelligent Incident Service Policy ConfigurationINT:ServicePolicyCONSOLEBMC TrueSight Infrastructure Management/BMC ProactiveNet. See Managing Service Policies.
BMC Service Impact Manager Intelligent Incident SetupINT:SIM_GlobalMappingConfigurationBMC TrueSight Infrastructure Management/BMC ProactiveNet. See Configuring Event Mappings.

Note: When you upgrade to BMC Remedy ITSM 9.0, the section “Integration for BMC Remedy Service Desk” is not available in the Application Administration Console. However, if you are still using a version prior to BMC Service Resolution 3.0, these integration options are available and they can be accessed directly from the UI.

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Comments

  1. Cassie Derrick

    On Step #2, the hyperlink takes me to a page that cannot be found.

    Nov 22, 2016 02:50
    1. Ashwini Mathad

      Thanks. We have fixed the broken link.

      Nov 23, 2016 12:04