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Planning
The planning resources in this section help to ensure that you are successful in your implementation of the BMC Service Resolution solution. The following table lists the planning goals and activities necessary to implement the solution for the first time.
Your planned level of adoption and the versions of your constituent products determine your implementation process. Recent versions of Remedy IT Service Management (Remedy ITSM) and TrueSight Operations management include the properties necessary to implement BMC Service Resolution. Following installation of the constituent products requires only a simple configuration to enable Level 1 of the solution. Enabling more mature levels of adoption requires that you install additional component products. The following flow diagram provides an overview of the implementation process for BMC Service Resolution. The table that follows it provides actions items and links to resources that can help you complete that phase of the implementation.
What are the constituent products?
The constituent products include Remedy ITSM and one of the following event management products:
