Modifying the IBRSD.conf file
You can configure some properties related to BMC Service Resolution that are available in the IBRSD.conf file on TrueSight Infrastructure Management, located at:
- (Windows) <InstallationLocation>\pw\integrations\ibrsd\conf\IBRSD.conf
- (Linux) <InstallationLocation>/pw/integrations/ibrsd/conf/IBRSD.conf
Alternatively, you can use this location path: %IBRSD_HOME%/conf
These properties can help you with incident management as a result of the integration between Infrastructure Management and Remedy IT Service Management (Remedy ITSM) or BMC Remedyforce.
Note
Properties other than the ones listed in the following table are internal and must not be changed.
| Property | Description |
|---|---|
itsmIntrConnectionTimeout | Indicates the maximum time (in milliseconds) to wait between two retries after the Remedy ITSM (or BMC Remedyforce) connection drops. Default: |
itsmIntrConnectionRetryCount | Indicates the maximum number of tries before declaring Remedy ITSM (or BMC Remedyforce) as unreachable. Default: |
ThreadPool.initialSize | Governs the number of incidents that must be created simultaneously. This value can be changed to increase the incident throughput as a result of the Infrastructure Management and Remedy ITSM (or BMC Remedyforce) integration. Note: The value of this property must match the value of the Default: |
ThreadPool.maxSize | Governs the number of incidents that must be created simultaneously. This value can be changed to increase the incident throughput as a result of the Infrastructure Management and Remedy ITSM (or BMC Remedyforce) integration. Note: The value of this property must match the value of the Default: |
fallbackIncidentCreateSoapWSURL | Used for creating an incident on Remedy ITSM. In the URL value, the following portions are constant, the remaining portions are variable. You can change the variable portions if you have changed the URL on Remedy ITSM.
Default: |
fallbackIncidentOutboundSoapWSURL | Used for retrieving the incident information from Remedy ITSM. In the URL value, the following portions are constant, the remaining portions are variable. You can change the variable portions if you have changed the URL on Remedy ITSM.
Default: |
fallbackOutageCreateSoapWSURL | Used for creating an outage in Remedy ITSM. In the URL value, the following portions are constant, the remaining portions are variable. You can change the variable portions if you have changed the URL on Remedy ITSM.
Default: |
remedyforce.sandbox | Useful if you want BMC Service Resolution to connect with a nonproduction BMC Remedyforce setup for testing purposes. You need to add this parameter manually in the IBRSD.conf file. The value must be in the format: Example: |
delaybetweenpolling | Governs the polling interval (in seconds) between incident creation and getting incident information from Remedy ITSM to Infrastructure Management. Each time an incident is created, Infrastructure Management gets the incident information (as an INFO event) from Remedy ITSM. This value governs the delay between the two polls. Default: 10 |
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