Managing outage policies

You can configure and manage outage policies in BMC TrueSight Infrastructure Management to automatically create an unavailability record for a CI with an unplanned downtime.

Options to manage outage policies

Outage policies are used to define the components of interest and the criteria for outage creation. The following options to manage outage policies are supported:

  • Custom - Select this option to create multiple outage policies for different CIs. BMC recommends to use this policy when you want to create outages for specific business services.
  • None - Select this option when you do not want to track your CIs for outages and you do not want to create a outage record. Selecting None ensures that no outage policy is applicable to your CIs.

You can define outage policies to the CIs of interest and specify relevant criteria for outage record creation. Note: You can create outage policies only for the custom policy type.

To create an outage policy

  1. Navigate to the Infrastructure Management Admin console. Click Options > Administration.

    If you are using BMC Service Resolution 3.5 on a BMC TrueSight Presentation Server

    Navigate to the Outage policy console as follows:

    - Log on to the TrueSight Presentation Server.

    - From the left hand hierarchy, click the Administration node.

    - Click Integrations.

    - In the Intelligent Ticketing Configuration section on the right, click the Configure Outage service policies for CI based incidents link.

  2. In the Outage Policy Configurations area, click the Edit link beside the BMC Outage Service Policy Configuration label.
  3. In the BMC Outage Policy Console, click Custom.
  4. Click Create.
  5. In the Create Policy for Outage Creation screen, enter values for the policy creation criteria.


    Policy name

    Type a new policy name.  For example, to represent the outage for an email server, you can name the policy as Email Server Outage Policy.

    Use only ASCII characters in the policy name.

    Integration instance

    Based on the selected Cell, the associated Integration instance is displayed.

    Outage For

    Select any one of the following options:

    • Impacted component - To create outage only for the impacted component.
    • Impacted and causal component - To create outage for the causal and the impacted component.


    Specify the priority value for the outage record.


    Select an appropriate status for the outage record.

    Policy enable

    Choose Yes to activate the policy after it is saved; otherwise, select No.

  6. In the CI selection criteria, enter the following values:


    Component class

    Select the class of CIs on which you want to create the outage

    All Components

    Select any one of the following options:

    • All components in the selected class - To apply the policy to all the components within the designated class.
    • All components that begin with – To apply the policy to all components that begin with a specified text string.
    • Selected component – Enter your search criteria in the Contains field and click Search.
  7. Click Save.

To edit an outage policy

  1. Navigate to the Outage policy console.
  2. Select the policy to edit.
  3. Click Edit.
  4. In the Edit screen, make the required changes.
  5. Click Save.
    The changes are saved in the policy.

To delete an outage policy

  1. Navigate to the outage policy console.
  2. Select the policy to delete.
  3. Click Delete.
    The policy gets deleted from the list.
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