Key concepts

The following video (18:31) presentation provides an overview of the key concepts of BMC Service Resolution

Use the following links to get high-level conceptual knowledge that helps you to use BMC Service Resolution.

Understand what is BMC Service ResolutionOverview of the BMC Service Resolution solution
Understand BMC Intelligent Ticketing and the ticketing levelsBMC Service Resolution levels
Know more about types of incidentsIncident classification
Understand incident governanceIncident governance
Understand incident routingIncident routing
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