The following video (18:31) presentation provides an overview of the key concepts of BMC Service Resolution.
Use the following links to get high-level conceptual knowledge that helps you to use BMC Service Resolution.
|Understand what is BMC Service Resolution||Overview of the BMC Service Resolution solution|
|Understand BMC Intelligent Ticketing and the ticketing levels||BMC Service Resolution levels|
|Know more about types of incidents||Incident classification|
|Understand incident governance||Incident governance|
|Understand incident routing||Incident routing|
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