BMC Service Resolution 3.5 ... Integrating Integrating directly with Remedy ITSM using web services

Integration support for third-party products

The BMC Remedy IT Service Management (BMC Remedy ITSM) Incident Service Interface currently provided by BMC Service Resolution 3.0 and later lets consumers leverage Incident Management in BMC Remedy ITSM with their own event monitoring systems. When an event ID is passed in along with some basic information, BMC Remedy ITSM manages the lifecycle of the incident generated from that event.

The following topics provide more information:

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Last modified by Rohit Parmar on Aug 11, 2015
third-party_integrations incident_creation incident_update event_creation itsm infrastructure_management

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AST_CI_Unavailability_Interface operations
Incident service interface
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