Integrating BMC Control-M Workload Automation with ProactiveNet
Starting with BMC Service Resolution 3.5, you can integrate BMC Control-M Workload Automation with ProactiveNet. With this integration, it is possible to send BMC Control-M Workload Automation alarms as events to event management. Event management leverages service resolution functionality to create incidents in Remedy IT Service Management (Remedy ITSM).
This integration supports Level 1 of service resolution. For information about the service resolution levels, see BMC Service Resolution levels.
The following topics are provided:
Benefits of the integration
BMC recommends that you integrate BMC Control-M Workload Automation with Remedy ITSM through Event Management because of the following advantages:
Provides support for Level 1 of service resolution.
(With Event Management integrated with BMC Remedyforce) Enables creation of incidents for alarm events in BMC Remedyforce. This support is available only for Level 1 of service resolution.
- Due to integration with Event Management, alarm events can be made more context-aware by event filtering, enrichment, and custom mapping.
- Using the event-management policy, you can create incidents for major or minor alarm events.
Information flow
- A BMC Control-M Workload Automation job fails and an alarm is raised.
The alarm is converted to an event by mapping of appropriate attributes. See Attribute mappings. - The event is sent to a cell in Event Management.
- The enriched event is then sent to Incident Management.
- An incident is created for the alarm event.
To integrate BMC Control-M Workload Automation with Event Management
- In the ctmticket/etc/ctmticket.properties file, perform the following actions:
- Set the value of the Integration_System parameter as follows:
Integration_System=TrueSight - Set CTMGUISERVER to point to the Control-M GUI server.
- Set the value of the Integration_System parameter as follows:
- In the ctmticket/etc/ctmticket_TrueSight.properties file, set the following parameter values:
Set the value of the BPPM_BASE_URL to point to the ProactiveNet Performance Management host name URL, for example:
BPPM_BASE_URL = http://<Truesight_Host-name>/bppmws/api/.
To integrate with another Event Management host, ensure that you delete the ctmticket/etc/cellDetails.properties file and enter the new host name in the ctmticket_TrueSight.properties file.
Verify that all of the following configurations are complete and have the correct values:
Configuration Required values or parameters ctmticket/etc/credentials.properties file - CONTROLMUSER
- CONTROLMPASSWORD
- TRUESIGHTUSER
- TRUESIGHTPASSWORD
ctmticket/etc/ctmticket.properties file - CTMTICKETLOGDIR
- LOGLEVEL
- org.omg.CORBA.ORBClass=org.jacorb.orb.ORB
- org.omg.CORBA.ORBSingletonClass=org.jacorb.orb.ORBSingleton
- com.bmc.ctmem.emapi.GSR.hostname
- com.bmc.ctmem.emapi.GAS.hostname
- com.bmc.ctmem.emapi.XMLDATAPATH
ctmticket/etc/ctmticket_TrueSight.properties file BPPM_BASE_URL points to the RESTful URI of the TrueSight/BPPM host. Control-M EM parameters SendAlarmtoScript—Must be set to the path of the activation script in the bin directory: ctmticket.bat.
For a Windows setup, a helper script called shortname.vbs provides the full path name in 8.3 format to be inserted into the Control-M parameter.SendSnmp—Mustbe given the value 1 or 2
Attribute mappings
| Control-M event attribute | Event Management slot | ITSM incident fields |
|---|---|---|
| end_time | mc_incident_time | Remedy |
| task_type | mc_object_class | Notes |
| job_name | mc_object | Notes |
| order_id | order_id | mc_ueid, Notes |
| group | group | Notes |
| order_table | order_table | Notes |
| rerun_counter | rerun_counter | Notes |
| owner | mc_owner | Notes |
| next_time | next_time | Notes |
| job_status | job_status | Notes |
| application_type | application_type | Notes |
| control_m | itsm_operational_category1 | Categorization_Tier1 |
| application | itsm_operational_category2 | Categorization_Tier2 |
| group | itsm_operational_category3 | Categorization_Tier3 |
| severity | severity | EventSeverity, EventPriority |
| control_m+application+order_id+alert_id | mc_ueid | |
| description | msg | Notes |
| description, group_rba, mem_name, time_zone, job_state, state_digits, odate, otime, average_runtime | mc_notes | Notes |
| status | alarmStatus | |
| job_name, application | mc_long_msg | Summary, EventData, Notes |
| rba | Notes | |
| emergency | Notes | |
| start_time | Notes | |
| mem_lib | Notes | |
| cyclic | Notes |
Comments
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(With Event Management integrated with BMC Remedyforce) Enables creation of incidents for alarm events in BMC Remedyforce. This support is available only for
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