Field Mappings
Refer to this topic for information about how data flows from BMC TrueSight Infrastructure Management to Remedy IT Service Management at the time of incident creation. The following table summarizes what information is mapped to each event slot and web service field during integration. The fields of the HPD_IncidentServiceInterface web service map to the same fields on the HPD:ServiceInterface form.
| BMC TrueSight Infrastructure Management event slot value | HPD_IncidentServiceInterface value |
|---|---|
| BMC Impact Manager Event | Reported_Source |
| Infrastructure Event | Incident_Type |
| BMC Impact Manager Event | Work_Info_Source |
| NA | Flag_Create_Request |
| BMC Impact Manager Update | Work_Info_Type |
| NA | Work_Info_ViewAccess |
| BiiARS | Created_By |
| Event msg | Summary |
| non truncated event msg | Notes |
| Component_ID | Component_ID |
| event id | mc_ueid |
| cellName | cell_name |
| Component_ID | HPD_CI_ReconID |
| Event_Details (as configured in DefaultMapping.map file) | Work_Info_Details |
| BEM/SIM | use_case |
| policy type | Policy_type |
| Product_Categorization_Tier_1 | Product_Category_Tier_1 |
| Product_Categorization_Tier_2 | Product_Category_Tier_2 |
| Product_Categorization_Tier_3 | Product_Category_Tier_3 |
| Operational_Tier_1 | Categorization_Tier1 |
| Operational_Tier_2 | Categorization_Tier2 |
| Operational_Tier_3 | Categorization_Tier3 |
| z1D_IncidentNum | Incident_Number |
| Company1 | Company |
| incident status | Incident_Status |
| status reason | Incident_Status_Reason |
| value mapped for Event severity | Impact |
| value mapped for Event priority | Urgency |
| Event status | Status_Event |
| isSubstatusEnabled | IsSubStatusEnabled |
| policy Name | Policy_name |
| template_incident_id template Id | template_incident_id |
| incident_for same as policy type | Incident_For |
| assignee name | Incident_assignee |
| assignee group | Incident_assignee_group |
| assignee company | Assigned_Support_Company |
| assignee organization | Assigned_Support_Organization |
| Temp_Value1 | Temp_Value1 |
| Temp_Value2 | Temp_Value2 |
| Temp_Value3 | Temp_Value3 |
| Temp_Value4 | Temp_Value4 |
| Temp_Value5 | Temp_Value5 |
| Temp_Value6 | Temp_Value6 |
| Temp_Value7 | Temp_Value7 |
| Temp_Value8 | Temp_Value8 |
| Temp_Value9 | Temp_Value9 |
| Temp_Value10 | Temp_Value10 |
Related topic
Mapping information from ProactiveNet event slots to the HPD:ServiceInterface form fields
Was this page helpful? Yes No
Submitting...
Thank you
Comments