Field Mappings

Refer to this topic for information about how data flows from BMC TrueSight Infrastructure Management to Remedy IT Service Management at the time of incident creation. The following table summarizes what information is mapped to each event slot and web service field during integration. The fields of the HPD_IncidentServiceInterface web service map to the same fields on the HPD:ServiceInterface form.

BMC TrueSight Infrastructure Management event slot valueHPD_IncidentServiceInterface value
BMC Impact Manager EventReported_Source
Infrastructure EventIncident_Type
BMC Impact Manager EventWork_Info_Source
NAFlag_Create_Request
BMC Impact Manager UpdateWork_Info_Type
NAWork_Info_ViewAccess
BiiARSCreated_By
Event msgSummary
non truncated event msgNotes
Component_IDComponent_ID
event idmc_ueid
cellNamecell_name
Component_IDHPD_CI_ReconID
Event_Details (as configured in DefaultMapping.map file)Work_Info_Details
BEM/SIMuse_case
policy typePolicy_type
Product_Categorization_Tier_1Product_Category_Tier_1
Product_Categorization_Tier_2Product_Category_Tier_2
Product_Categorization_Tier_3Product_Category_Tier_3
Operational_Tier_1Categorization_Tier1
Operational_Tier_2Categorization_Tier2
Operational_Tier_3Categorization_Tier3
z1D_IncidentNumIncident_Number
Company1Company
incident statusIncident_Status
status reasonIncident_Status_Reason
value mapped for Event severityImpact
value mapped for Event priorityUrgency
Event statusStatus_Event
isSubstatusEnabledIsSubStatusEnabled
policy NamePolicy_name
template_incident_id template Idtemplate_incident_id
incident_for same as policy typeIncident_For
assignee name

Incident_assignee

assignee groupIncident_assignee_group
assignee companyAssigned_Support_Company
assignee organizationAssigned_Support_Organization
Temp_Value1

Temp_Value1

Temp_Value2Temp_Value2
Temp_Value3Temp_Value3
Temp_Value4Temp_Value4
Temp_Value5Temp_Value5
Temp_Value6Temp_Value6
Temp_Value7Temp_Value7
Temp_Value8Temp_Value8
Temp_Value9Temp_Value9
Temp_Value10Temp_Value10

Related topic

Mapping information from ProactiveNet event slots to the HPD:ServiceInterface form fields


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