Extending your system capabilities
This section provides information about extending your system capabilities by performing certain customizations.
About customizing the mapping files
With version 11.3.02 of TrueSight Infrastructure Management, the following files are automatically backed up to help you recover changes made previously.
When you restart the SDIG service for the first time, a backup folder is created at <installationDirectory>\pw\ntegrations\ibrsd\conf and the original mapping files are saved. Each time you customize one or more of the following files and restart the SDIG service, a backup of the changed file is saved under the backup folder.
The backed up files are saved in the format, <fileName>_YYYY-MMM-DD_HH-MM:SS. For example, IBRSD_2018-Oct-21_22-39:41.conf.
After customizing the files, if you face unexpected problems or errors, you can use the last working file saved under the backup folder.
The following topics are provided:
- Creating incidents by passing a template reference
- Mapping information from ProactiveNet event slots to the HPD:ServiceInterface form fields
- Populating operational categories on an event
- Customizing field mappings from Incident Management to Event Management
- Configuring additional fields to create incidents with custom information