Enabling an out-of-the-box event propagation policy
The global propagation policy is applicable to all the configuration items (CIs) and supports Level 1 and Level 2 of Service Resolution. The IBRSD.All_Critical_Events is the global event propagation policy that is used to create incidents for all critical events when using BMC Service Resolution.
You can also create a propagation policy as per your business requirement. To create a global propagation policy, see in the BMC ProactiveNet 9.6 online documentation. After you create a propagation policy, you must enable it so that incidents are created when that policy is applied.
To enable the default event propagation policy
- Open the ProactiveNet Administrator Console.
- From the Administration tab, for the IBRSD propagation policy, select All_Critical_Events.
- Select the Enabled check box.