Enabling an out-of-the-box event propagation policy

The global propagation policy is applicable to all the configuration items (CIs) and supports Level 1 and Level 2 of Service Resolution. The IBRSD.All_Critical_Events is the global event propagation policy that is used to create incidents for all critical events when using BMC Service Resolution.

You can also create a propagation policy as per your business requirement. To create a global propagation policy, see Creating a new propagation policy in the BMC ProactiveNet 9.6 online documentation. After you create a propagation policy, you must enable it so that incidents are created when that policy is applied. 

To enable the default event propagation policy

1. Open the ProactiveNet Administrator Console. 
2. From the Administration tab, for the IBRSD propagation policy, select All_Critical_Events.
3. Select the Enabled check box.
   

Configure the SIM Notification Registry in the cell to avoid creation of additional incidents

Additional incident events are created when there is a transition from higher severity to lower severity, even though the IBRSD policy rules do not match the severity criteria. For example, if the policy rule states that an incident should be created when the severity status is Critical, additional incidents are being created when the severity transitions from Critical to Major, Major to Minor etc.

To avoid the creation of additional incident events, do the following:

1. Open the Administrator console of the Infrastructure Management Server.
2. On the Administration tab, click Dynamic Data Editor tab.
3. Select the cell where you want to modify the Cell data class parameters.
4. Navigate to Data > Cell Data, and click Notification Registry Internal as shown in the following image:
   
5. Right-click and edit the class where the Client Data class parameter is set to IBRSD as shown in the following image:
   
   
6. Set the Severity Notification Mode to No as shown in the following image:
   This ensures that additional events are not created whenever the Severity value changes.
   
   
7. Click OK to save the changes.

Related topics

Out-of-the-box event management policies