This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Viewing and reconciling objects changed in the new base

If you selected the Report objects changed in base option in Performing AR reconciliation, perform this task to view the consolidated list of objects that were added, modified, or deleted in the new base and reconcile your changes in your overlay.

To view and reconcile objects changed in new base

  1. In the AR System Navigator, open Snapshots Results for your upgraded server and double-click Objects changed in Base.
  2. Expand the Objects list to view the list of objects that are added, modified, or deleted in the new base.
    You can see the following icons with the objects in the list:

    Icon Description
    The object was added in the new base.
    The object was deleted from the new base.
    The object was modified in the new base.
  3. Double-click the object to view the changes.
  4. To reconcile it directly in your overlay, open the overlay for that object and modify it.
  5. Save the changes to complete reconciliation.

Where to go from here

Next task
Up to process
 

When you have finished reconciling BMC Remedy AR customizations, return to the appropriate stage in the upgrade process:

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