This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.


PlanCreate an upgrade plan by reviewing the section Planning an upgrade. This document covers important upgrade decisions and considerations, such as system requirements, which upgrade method to use, and which components to upgrade.
PrepareComplete the tasks in the Preparing section, which will help you prepare for running the upgrade installers.

Depending on the complexity of your environment and your outage window, select the upgrade method that suites your requirements.

Latest hotfixes (Support ID required)

Hotfixes for Remedy AR System

Remedy Mid Tier: Knowledge Article number 000368734

Remedy Email Engine: Knowledge Article number 000368733

Remedy Approval Server: Knowledge Article number 000368732

Remedy AR System Server: Knowledge Article number 000368731

Hotfix for BMC CMDB

BMC CMDB: Knowledge Article number 000370995


The following presentation provides a walkthrough of the upgrade process and best practices. (Click and scroll down to view the document.)


The upgrade walkthrough does not describe all details and steps for upgrading the Remedy IT Service Management Suite.  For complete details, follow the upgrade instructions in this online document. 

Was this page helpful? Yes No Submitting... Thank you