Unified Data Management (UDM) checks
This topic covers information on the checks performed by the BMC Remedy Configuration Check utility for Unified Data Management (UDM). It also describes the expected results of the checks and corrective actions to be taken if a check fails. The following checks are included:
BMC recommends that you run all the pre-upgrade checks before you upgrade to a higher version. If you encounter any error or warning, address the issue as it may prevent a successful upgrade.
Check ARServer Configuration
Description | This check validates the following conditions:
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Type | Configuration check |
Check / Expected Result |
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Corrective Actions |
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Check Remedy Application Service Password
Description | This check verifies whether the BMC Remedy Configuration Check utility can communicate with the BMC Remedy AR System server by using the password provided for members of the server group. |
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Type | Configuration check |
Check / Expected Result | If the BMC Remedy Configuration Check utility cannot communicate with the BMC Remedy AR System server by using the password provided for members of the server group, the check fails and displays the following error message: |
Corrective Actions | Update the password on UDM:RAppPassword form for the suggested server. |
Check Data Management Load File Path
Description | This check verifies whether the following conditions are met: The Data Management load file path is correctly set in the SYS:System Setting form. The BMC Remedy Configuration Check utility can write to the directory specified in the path. |
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Type | Configuration check |
Check / Expected Result | If the Data Management load file path is not set in the SYS:System Setting form, the check fails and displays the following error message: If the Data Management load file path set in the SYS:System Setting form is invalid, the check fails and displays the following error message: If the Data Management load file path set in the SYS:System Setting form is valid, but the BMC Remedy Configuration Check utility cannot write to the specified directory, the check fails and displays the following error message: |
Corrective Actions | If the Data Management load file path is not set or it is set incorrectly in the SYS:System Setting form, set the appropriate file path. Ensure that the appropriate permissions are set on the shared directory: Run a test again by using the Test button on the SYS:System Setting form, and validate the permissions on the directory. The test should pass. For additional information about UDM settings, see the article
Remedy 8 - Data Management Settings
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Check SQL DB Configuration
Description | This check validates the following attributes of the MS SQL server: READ_COMMITTED_SNAPSHOT is set to ON. XACT_ABORT option is OFF. Note: This check is specific to Microsoft Windows OS and the MS SQL database. |
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Type | Configuration check |
Check / Expected Result | If READ_COMMITTED_SNAPSHOT is ON and XACT_ABORT is OFF, the check is successful. If READ_COMMITTED_SNAPSHOT is OFF or XACT_ABORT is ON, the check fails. |
Corrective Actions | Perform the following corrective actions: To find the current setting of Read Committed Snapshot, use the following command:
If the current setting of Read Committed Snapshot is OFF, turn ON the Read Committed Snapshot setting on the target MSSQL server:
To get the current setting of the XACT_ABORT option, use the following command: If the current setting of XACT_ABORT is ON, set this option to OFF on the target MS SQL server:
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Check UDM plugin config
Description | This check verifies whether the following conditions are met: The BMC Remedy Configuration Check utility can communicate with the Carte server by opening a socket connection for each entry in the UDM:Config form. In a single server environment, Server-Name is present in the UDM:Config form In a server group environment:
The check verifies whether the Is Default check box is enabled for the servers configured in the UDM:Config form. If the check box is enabled, the check validates the connectivity to the default server. |
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Type | Configuration check |
Check / Expected Result | If the Carte server is down, the check fails and displays an error message. In a single-server environment, if Server-Name is missing in the UDM:Config form, the check fails and displays an error message. In a server-group environment:
If the connectivity to the default or non-default server is not established, the check fails and displays an error message. |
Corrective Actions | Ensure that the Carte server is running. In a single server environment, ensure that the Server-Name is present in the UDM:Config form. In a server group environment:
Ensure the connectivity to the default or non-default server by checking:
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For more information about using the BMC Remedy Configuration Check utility for UDM and error messages, see
Running the Configuration Check Utility for UDM
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Related topics
BMC Remedy ITSM Process Designer checks
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