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Understanding application server passwords

All application servers must use a password to connect to the BMC Remedy AR System server. When you install the AR System server, the installer sets the application server passwords in the ar.cfg (Microsoft Windows) or ar.conf (UNIX) file, and in the configuration files for any of the application servers that are installed at the same time.

To change or set application server passwords after installation, you must make the change for the BMC Remedy AR System server and for the appropriate application server. When you install BMC Remedy Action Request (AR) System, you must set the following application server passwords:

  • Local DSO User Password — Password required to use Distributed Server Option (DSO)
  • Application Service Password — Password for features such as Email Engine and Flashboards
  • Mid tier Administration Password — Password that the mid tier uses to access the AR System server

Password restrictions

When you specify application server passwords, ensure that you adhere to the following guidelines:

  • Create the application service password using only ASCII characters.
    Using non-ASCII characters, accented characters, or special characters from Windows-1252 encoding (for example, AB#Cdefgh1@I€j€kl#) generates an installation error.
  • If any applications that use the application server passwords are already installed, ensure that the passwords you enter match the passwords for the corresponding applications.
    If a password does not match, the application will fail. The application server passwords are case-sensitive. To avoid authentication failures, you must not exceed 20 characters for your application passwords.

    Warning

    When you work with server groups, use the same DSO and Application Service password for all servers in the group.

Modifying an application server password

To change an application server password on the AR System server, perform the following steps:

  1. From the BMC Remedy AR System Administration Console, open the AR System Administration: Server Information form.
  2. Go to the Connection Settings tab.
  3. If you change an application server password on the AR System server after installation, you must also change the corresponding password for the application server:
    • Mid tier Administrator — Titled the "Admin Password" in the Mid Tier Configuration Tool
    • Email Engine — Updated in the EmailDaemon.properties file
    • Application Service for the Flashboards server
    • DSO
  4. (optional) If you plan to use latest version AR System server with an older mid tier (for example, if you are upgrading your server but will continue to use an earlier Mid Tier while you test the new AR System server), set the administrator password for the earlier mid tier server. To set the password:
    1. Log on to the BMC Remedy Mid Tier Configuration Tool.
    2. Click the AR Server Settings link.
    3. Add the password to that server.

Related topics

Refer to...To know about...

Configuring a password for the DSO user in the BMC Remedy AR System online documentation

Enabling the DSO user to communicate with its local BMC Remedy AR System server by configuring a password for it.

The DSO server performs all operations as an internal BMC Remedy AR System user with these attributes:

  • DSO user name: Distributed Server
  • License type: AR User Fixed

The Distributed Server user has controlled permissions and a locked name. It does not require additional licensing.

Configuring the AR Server Settings page in the BMC Remedy AR System online documentation

Configuring the AR Server Settings page using the following information:
  • AR Server Settings parameters
  • Adding or deleting a server
  • Editing server properties

Configuring the Connection Settings page in the BMC Remedy AR System online documentation

Configuring the Connection Settings page, which enables you to configure the load balancer between BMC Remedy Mid Tier servers and the BMC Remedy AR System servers without a "sticky bit." The following information is provided:

  • Parameters to support load balancers between BMC Remedy Mid Tier and server group without a sticky bit
  • Connection Pool Settings parameters
  • Connection Pool Status parameters
InstallingThe installation flow required to install a server group for BMC Remedy AR System, BMC Atrium Core, and other BMC Remedy ITSM products.

Configuring the Change Password page in the BMC Remedy AR System online documentation

Changing the password used to access the Mid Tier Configuration Tool.

EmailDaemon.properties file in the BMC Remedy AR System online documentation

The EmailDaemon.properties file, which is created in the Email Engine installation directory when the Email Engine is installed. The file is populated with the name of your organization's email server, user name, and password. The main purpose of the EmailDaemon.properties file is to identify the AR System server your Email Engine communicates with.

Resetting the Application Service password in the BMC Remedy AR System online documentation

Resetting the Application Service password. If you change the Application Service password on the AR System Administration: Server Information form after you install Flashboards, you must run the Flashboards driver to reset the password before running the BMC Remedy Flashboards server again. If you do not reset the password, the BMC Remedy Flashboards server will not be able to log onto the BMC Remedy AR System server.

 

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