This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

System requirements

This section includes information about system requirements for installing BMC Remedy AR System.


This information is critical when you are installing other BMC applications; for example, BMC Atrium Core and BMC Remedy IT Service Management (ITSM).

The following topics are provided:

TopicAdditional information
Compatibility matrixFor each product that you plan to install or upgrade, review the system configuration information.
Hardware requirements

It is critical to provide realistic hardware requirements to run these applications successfully in enterprise settings. Review this topic for the recommended deployment of applications and hardware and for the hardware requirements. This section also provides database recommendations.

Software requirements

For information about database, OS, and other software compatibility, see the compatibility matrix at: BMC Solution and Product Availability and Compatibility Utility .

In addition to the compatibility matrix, these sections describe additional requirements or environmental dependencies for installation or upgrade.

 Unicode requirements

This section helps you plan for a Unicode implementation on BMC Remedy AR System. The following topics are provided:

Overview of the portmapper service

A portmapper functions as a directory of services and the ports on which those services are running. Processes can opt to register or not register their location with a portmapper.

This topic describes scenarios for when the BMC Remedy AR System server is registered with a portmapper service and when it is not registered.

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