This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.



Starting and stopping the BMC Remedy AR System server

The installation script starts the BMC Remedy AR System server automatically, but you can stop the server and start it manually to verify the installation or troubleshoot problems.

To start or stop the BMC Remedy AR System server on Windows

  1. Access the Services screen.
    1. Go to Start > Settings > Control Panel.
    2. Double-click Administrative Tools.
    3. Double-click the Services icon.
  2. Select the appropriate server.
    • The first or the only BMC Remedy AR System server installed on a computer is called BMC Remedy Action Request System Server <servername>.
    • Additional servers are listed as BMC Remedy AR System serverName.
  3. Choose Action > Start or Action > Stop, as required. If you want to stop other BMC Remedy AR System services, stop them in the following order:
    1. BMC Remedy AR System server
    2. BMC Remedy Email Engine
    3. BMC Remedy AR System Portmapper

To start or stop the BMC Remedy AR System server on UNIX

  1. Log in as root.
    In a non-root installation, log in as the user who starts the BMC Remedy AR System server.
  2. Enter the arsystem stop or arsystem start command:

    <ARSystemInstallDir>/bin/arsystem start
    <ARSystemInstallDir>/bin/arsystem stop

    Warning

    Do not use the kill -9 command to stop the BMC Remedy AR System server, or your database might be left in an inconsistent state.

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