This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Reviewing the changes using the Differences List

The Differences List is generated when you reconcile any object by comparing its new definition with is old or overlay definition.  The options in the Differences List describe the type of change that occurred during the upgrade and help you reconcile.

In this topic

Changes in the overlay definition when compared to the old definition

Icon Type of change Description Reconciliation required?

Property in the overlay definition was modified when compared to the old base.

The selected property is modified in the overlay definition when compared to the old base but BMC has not made any change in the new definition.

No

Property in the overlay definition was deleted when compared to the old base.

The selected property is deleted in the overlay definition when compared to the old base but BMC has not made any change in the new definition.

No

Property in the overlay definition was added when compared to the old base.

The selected property is added in the overlay definition when compared to the old base but BMC has not made any change in the new definition.

No

Changes in the new definition when compared to the old definition

Note

Because you have not modified the property in the overlay definition, these values can be moved directly from the new definition to your overlay definition.

Icon Type of change Description Reconciliation required?

Property in the new definition was modified when compared to the old base.

The selected property is modified in the new definition when compared to the old base definition but you have not made any change in the overlay definition.

Yes

Property in the new definition was deleted when compared to the old base.

The selected property is deleted in the new definition when compared to the old base definition but you have not made any change in the overlay definition.

Yes

 Property in the new definition was added when compared to the old base.

The selected property is added in the new definition when compared to the old base definition but you have not made any change in the overlay definition.

Yes

Changes in the new and overlay definition when compared to the old definition

Notes

  • Conflict — If you see this icon when Only show changes to reconcile filter is ON, it means that the changes that BMC made in the new definition are conflicting with your overlay definition.
  • Pseudo conflict — If you see this icon after the Only show changes to reconcile filter is OFF, it means that the changes that BMC made in the new definition are already present in overlay definition and you do not need to reconcile them. This is called pseudo conflict.
Icon Type of change Description Reconciliation required?

Conflict —  Property modified in the new definition as well as the overlay definition when compared with the old base.

The selected property is modified in the overlay definition and the new definition when compared with the old base definition. However, the property is not same in the overlay definition and the new definition.

This type of modifications also suggest that the selected property is in one definition and modified in the other definition.

Yes
 

 Conflict — Property deleted in the new definition as well as the overlay definition when compared with the old base.

The selected property is deleted in the overlay definition and the new definition when compared with the old base definition.

Yes
 

Conflict — Property added in the new definition as well as the overlay definition when compared with the old base.

The selected property is added in the overlay definition and the new definition when compared with the old base definition. However, the property is not same in the overlay definition and the new definition.

Yes
Pseudo conflict change — Property changed in the new definition as well as the overlay definition when compared with the old base. There is a change between the old definition and the new definition, but the property is same in both the new and the overlay definitions. No
Pseudo conflict add Property added in the new definition as well as the overlay definition when compared with the old base. Property is not in the old definition but it is present in both the new definition and the overlay definition. No
Pseudo conflict delete — Property deleted in the new definition when compared with the old base. Property is deleted from the old base but is present in the overlay definition and the new definition. No

Filtering the Differences List

Icon Action Description
Only show changes to reconcile filter. Use this filter to view all the objects that are modified.


By default, this filter is turned ON to display only the manual reconciliations list. When you click the filter, it is turned OFF and  displays all the modified objects even those objects that do not need to be reconciled.

Note: When the filter is turned ON and the list is empty, it means that there are no differences to reconcile. The list displays the text No Differences for Manual Reconciliations.

  

Where to go from here

Next task

Go to Reviewing the object definitions using the Difference Editor.

For troubleshooting information, see Special scenarios during AR customizations reconciliation.

Up to process
 

When you have finished reconciling BMC Remedy AR customizations, return to the appropriate stage in the upgrade process:

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