This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

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Remedy as a shared service deployment

This section helps you understand the shared service architecture in your Remedy IT Service Management (ITSM) suite environment and provides guidelines for planning the architecture.

In a shared service architecture, either of the following components can be deployed as a shared service:

The following diagram depicts an environment with all three components deployed as a shared service:

Related topics

Guidelines for tenants in shared service

Guidelines for deploying a load balancer in a shared services architecture

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