This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Preparing to install BMC Remedy Mid Tier

Before installing BMC Remedy Mid Tier, complete the following steps:

  1. (Optional) To enable the use of the Java Virtual Machine Monitoring (JVM), Troubleshooting, and Profiling Tool (jvisualvm), run tomcat8w.exe from <<Installation directory>>\Apache Software Foundation\Tomcat8.0\bin and add the following Java Management Extension (JMX) options to the java command. Enabling JVM helps in monitoring the JVM of mid tier through JVisualVM tool. You can monitor or dump threads if mid tier does not respond, monitor the heap size and usage, garbage collection activity, and so on.

    -Dcom.sun.management.jmxremote
    -Dcom.sun.management.jmxremote.port=<portNumber>
    -Dcom.sun.management.jmxremote.ssl=false
    -Dcom.sun.management.jmxremote.authenticate=false
  2. (Optional) To enable Java to automatically generate Java heap dumps for troubleshooting purposes, add the following parameter to the Java options file. Inspecting the heap dumps helps in monitoring the out of the memory (OOM) errors.

    -XX:+HeapDumpOnOutOfMemoryError
  3. If you will install BMC Remedy Mid Tier with IIS as the web server and Tomcat as the JSP engine, make sure that you have administrator rights.
Was this page helpful? Yes No Submitting... Thank you

Comments