This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Preinstallation procedures for BMC Remedy ITSM Process Designer

Before you install BMC Remedy ITSM Process Designer, you should review and understand the entire installation process.

Before you begin

You should already be familiar with basic BMC Remedy AR System administration. See  Administering in BMC Remedy Action Request System online documentation. 

Downloading the installation files

See, Downloading the installation files.

Reviewing the Process Designer requirements

Verify the following requirements:

  • Compatibility matrix in the BMC Solution and Product Availability and Compatibility Utility.
  • BMC Remedy AR System 7.6.04 or above has already been installed.
  • Process Designer integrates with BMC Remedy IT Service Management from version7.6.04 to 9.1 and with BMC Service Request Management 7.6.04, 8.0.00, 8.1.xx, and 9.0.xx.
  • Business Time Holidays and Business Time Workdays forms are installed on your server. You can import them from <ARSystemInstallationDirectory>/templates/bustime.def.
  • Disable Admin Operations in AR System Server Configuration is unchecked.
  • Max Attachment Size parameter on the AR System Server Configuration  is greater than 5000000 (5MB) or equal to 0 (unlimited).
    An incorrect setting can result in an error when running PDICT, since PDICT cannot create the Data Visualization entry for the web client.
  • The operating system for the computers used to run PDICT is Windows XP, Windows 7, or Windows Vista. You must have Administrator permissions on the computer and can connect to the AR System server from the client.
  • BMC Remedy AR System server and BMC Remedy Mid Tier must have Oracle Java 8 update 45 or later installed.
  • Verify if BMC Remedy Mid Tier is of the required version. (Same or greater than AR version)
  • Verify if the Client Launch Configuration is set to the default web path. Default web path is not empty and must be pointing to the current mid tier that is being used.
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  1. Sirisha Dabiru

    Hi Timothy Mobley,

    Here is the response for the following comment:

    Based on this article you cannot install Process Designer on a server OS (like Windows Server 2012), is that correct? ...Is it supported on Windows 10 or just 7 and older?

    Per the compatibility matrix, all operating systems compatible with AR System Server 9.1.04 are compatible with Process Designer. Hence, you can install Process Designer on Windows 2012, Windows 10, Windows 7, and older versions too.




    Mar 12, 2019 05:21
  2. Sirisha Dabiru

    Hi Earl Edwards,

    Here is the response for the following comment:

    I would also like to know about the .NET Framework 2.0 and if it needs to be installed on Windows 2012 before installing the Process Designer server.You need not install .NET Framework 2.0 on Windows 2012.



    Mar 14, 2019 05:10