This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Preinstallation procedures for BMC Remedy AR System

Follow the steps and guidelines below before installing BMC Remedy AR System.

Before proceeding with each step, review and complete the Preparing tasks.

StepAdditional Information
Preparing your system for the installation of the BMC Remedy AR System database and serverInstructions for installing BMC Remedy AR System and the database, which the installer creates during installation.
Preparing to install BMC Remedy Mid Tier
Preparing to install BMC Remedy Developer Studio
Preparing to install BMC Remedy Smart Reporting

You have the option to install BMC Remedy Smart Reporting on the same server as the BMC Remedy Mid Tier or on a separate machine. BMC recommends that you install Smart Reporting on a different machine for better performance.

Only a fresh installation of BMC Remedy Smart Reporting is available. If you are upgrading BMC Remedy AR System, you must first run the installer in upgrade mode, and then re-run it in the fresh mode to install BMC Remedy Smart Reporting.

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