Pre-upgrade procedures for BMC Remedy ITSM
Complete the following pre-upgrade procedures before you begin the BMC Remedy ITSM Core upgrade.
|1.||Prepare your ITSM data for the upgrade||—|
|2.||Preserve your customized join forms and related views||If you have created a customized join form that references a field on an existing BMC Remedy ITSM form that is going to be deleted, you will have to identify your customized join forms, export related views, and re-create the fields in your join forms following an upgrade.|
|3.||Prepare AR System for the ITSM application upgrade||—|
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