This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Postinstallation procedures for BMC Remedy Smart Reporting

To onboard multiple tenants in UNIX environments, you must change the heap size and perm size of the BMC Remedy Smart Reporting web server. 

To change the heap size and prem size

  1. Navigate to the following directory:
    <Install_Directory>/ ARSystem/SmartReporting/appserver/bin
  2. Edit the catalina.sh file in vm editor
    1. Change the value of 
      JAVA_OPTS=%JAVA_OPTS% -Xms128m -Xmx1024m
      To 
      JAVA_OPTS=%JAVA_OPTS% -Xms512m –Xmx2048m
    2. Change the value of  
      JAVA_OPTS=%JAVA_OPTS% -XX:PermSize=64m -XX:MaxPermSize=1024m
      To 
      JAVA_OPTS=%JAVA_OPTS% -XX:PermSize=256m -XX:MaxPermSize=512m 
  3. Restart the BMC Remedy Smart Reporting web server.
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