This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Planning the deployment

The BMC Remedy Deployment online documentation provides instructions on how to install and upgrade the components in the BMC Remedy IT Service Management (ITSM) Suite, which includes the following:

  • Platform components: BMC Remedy Action Request (AR) System components and BMC Atrium Core components
  • Application components: BMC Remedy ITSM core components, BMC Service Request Management, BMC Service Level Management, and BMC Remedy ITSM Process Designer

The following graphic illustrates scope and the contents of this online documentation.

Before you perform a fresh deployment of BMC Remedy, you should review the deployment options and considerations for common components in this online documentation and review planning information for individual platform and application components as indicated in the following table:

ComponentPlanning information
Planning a fresh installation of Remedy ITSM Suite components
Planning an upgrade of Remedy ITSM Suite components

BMC Remedy AR System planning

BMC Atrium Core planning

  • Deployment architecture

BMC Remedy ITSM planning

Related topics

BMC Remedy with Smart IT planning

BMC MyIT planning  

BMC Remedy Single Sign-On planning

Where to go from here

After you review the planning information, proceed to Installing.

If you are performing an upgrade, see Upgrading.

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