This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.



Options for the silent.txt file for BMC Remedy ITSM installation

In the silent.txt file, add or modify the options for the installation that you want to run.
The following table lists the parameters for the silent.txt file.

Parameters for the silent.txt file

Option

Default value

Description

Installation location

-P installLocation=

%ProgramFiles%\BMC Software\BMCRemedyITSMSuite (Windows)
/opt/bmc/BMCRemedyITSMSuite (UNIX)

The installation path for the application and components on the BMC Remedy AR System server.

Features

AR System server Administrator Logon Information

-J BMC_AR_SERVER_NAME=

<host name>

The fully qualified domain name of the BMC Remedy AR System server where you want to install the application.

-J BMC_AR_PORT=

0

The port number your BMC Remedy Administrator assigned clients to connect to the BMC Remedy AR System server. The default port number is 0.

-J BMC_AR_USER=

Demo

The default user name is Demo.

-J BMC_AR_PASSWORD=

<blank>

Applications

-J APPLICATIONS_TO_INSTALL=


The applications that you want to install, separated by a semi-colon. Values include: ASSET_MANAGEMENT;CHANGE_MANAGEMENT;SERVICE_DESK;KNOWLEDGE_MANAGEMENT

Localization

-J BMC_USER_SELECTED_DATA_LANGUAGE=

en

English is the only language supported in silent mode.

-J BMC_USER_SELECTED_VIEW_LANGUAGES=

en

Type the two-letter value of one or more languages separated by a semicolon (;). The values are:

  • en (English)
  • fr (French)
  • de (German)
  • it (Italian)
  • ja (Japanese)
  • ko (Korean)
  • pt_BR (Brazilian Portuguese)
  • ru (Russian)
  • zh_CN (Simplified Chinese)
  • es (Spanish)
    You can type the values in any order.
    Note: Because en (English) is the default language, you do not need to specify this language.

-J BMC_USER_SELECTED_CURRENCY=

USD

The values are:

  • BRL (Brazilian Real)
  • CAD (Canadian Dollar)
  • CNY (Chinese Yuan Renminbi)
  • EUR (Euro)
  • GBP (UK Pound Sterling)
  • JPY (Japanese Yen)
  • KPW (North Korean Won)
  • KRW (South Korean Won)
  • USD (United States Dollar)
    Note: The default value is USD.

Sample Data

-J BMC_LOAD_SAMPLE_DATA=

false

Values are true and false. True installs sample data.

Upgrade

-J MAX_ALLOWED_TIME_FOR_AR_SERVER_RESTART=

-

Type value in milliseconds to configure maximum time to wait if the AR System server delays in restarting.

-J BMC_ZDT_AR_BACKUP_DIRECTORY=-This option specifies the directory where you want to store the backup ZIP file that is generated before rollback.

Multi-tenancy

-J MULTI_TENANCY_WORKFLOW_CUSTOMIZED=

-

Values are true and false. True does not process multi-tenancy records (because there is multi-tenancy workflow customization. False processes multi-tenancy records (because no there is no multi-tenancy workflow customization).

-J ARE_CUSTOMIZATIONS_RECONCILED=

-

Values are yes and no. Required only if re-running the installer and for first run, you tried to upgrade applications and selected -J MULTI_TENANCY_WORKFLOW_CUSTOMIZED=true. Do not run -J ARE_CUSTOMIZATIONS_RECONCILED= and -J MULTI_TENANCY_WORKFLOW_CUSTOMIZED= during the same run.

-J THRESHOLD_REACHED_EXECUTION_DECISION=

-

Values are true and false. Required for upgrade or re-run of installer after upgrade in first run. True applies the multi-tenancy fixes. No does not apply the fixes if there are more than 20 million records.

-J BMC_IGNORE_PRECHECK_ERROR=-

Values are true or false.
Select true to ignore and continue installation even when there are errors reported by the config checker utility.
Select false to stop the installer from executing further when there are errors reported by the config checker utility.

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Comments

  1. Marie Johnson

    Why are not ALL the options for the silent install shown? For example: -J BMC_ZDT_AR_BACKUP_DIRECTORY=

    Per the example of the silent.txt there are many many many options that are not noted and explained here.

    Jul 07, 2019 03:23
  2. Marie Johnson

    Additionally, it would be helpful to have a column I. The table for what the default is, if it isn’t set.

    Jul 07, 2019 03:25
    1. Himanshu Raul

      Hi Marie,

      Thank you for your feedback on the documentation. We have updated the topic and have also added the 'default' column. Please see Example options.txt file for detailed parameters for the silent installation of Remedy AR System.

      Regards,

      Himanshu

      Dec 10, 2019 06:06