This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

(Optional) Setting configuration check preferences

Before you run the BMC Remedy Configuration Check utility, you can set the following preferences:

Setting the target release of BMC Remedy AR System

By default, the BMC Remedy Configuration Check utility is configured to run a check for the BMC Remedy Action Request (AR) System installation or upgrade:

  • To set the target release to a version other than the current version, change the following parameter in the ./configchecker/config/configchecker_config.xml file:

    <param name="targetVersion">versionNumber</param>

    For example: 

    <param name="targetVersion">9.1.00</param>

    If this parameter is missing in the configchecker_config.xml file, by default, the BMC Remedy Configuration Check utility runs the checks for the latest version of BMC Remedy AR System server.

  • If you set the target release to a version earlier than the current version, the BMC Remedy Configuration Check utility skips the checks specific to that version.

    Note

    Version-dependent checks are listed in the ./configchecker/doc/PreCheckerMisc.doc file.

Report mode

The BMC Remedy Configuration Check utility generates a report in one of the following modes:

  • info — Displays all messages (informational, warnings, and errors) in the report
  • warn (default) — Displays errors and warnings in the report.
  • error — Displays only errors, but not warnings, in the report

To change the mode for a report, set the following parameter in the ./configchecker/config/configchecker_config.xml file:

<param name="reportMode">mode</param>

For example:

<param name="reportMode">error</param>

Where to go from here

Run the utility in the preferred mode:

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