This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Obtaining BMC Remedy license keys

For a fresh installation of BMC Remedy AR System server or when setting up a new staging system for upgrade, you must obtain a BMC Remedy license key. This topic includes the following sections:

A license key is a value that enables you to activate a license. In BMC Remedy AR System 9.1, only BMC Remedy AR System server licenses require keys. Each key is tied to a particular host; a unique entry for each server is therefore required within the Add or Remove Licenses form. Multiple BMC Remedy AR System server licenses are distinguished from each other by license keys.

Note

If your host ID or an NIC changes, you must request for a license purge and get a new license.

To request a temporary or permanent key, you must access the BMC Support Central Site at http://www.bmc.com/support/support-central.html .

Key typeInformation required

Permanent

  • Support contract ID
  • Purchase order number
  • Email address
  • AR System server version
  • AR System server host ID
  • Site Name default to Support Contract ID

Temporary

  • Support contract ID
  • Email address
  • AR System server version
  • AR System server host ID

To access the self-service license generator, you must have an active user logon account on the BMC Support site.

Note

If you do not know your user ID and password, contact BMC Support Contacts .

If you purchased your AR System server license through a BMC sales representative or over the web, you can download the product from the BMC Electronic Product Distribution (EPD) site. Access the EPD site from the BMC Customer Support website at  http://www.bmc.com/support

To request a license key

  1. Log on to BMC Support Central at http://www.bmc.com/support .
  2. Click Request a New License
    You can also click Request a Trial/Temporary License if needed. These licenses are valid for only 30 days.
  3. Click I Agree.
  4. Enter the required information for the license; for example, the purchase order number:
    1. Verify that the available licensed products and features you are trying to obtain are related to the Support Contract ID displayed on the form. If the correct Support ID is not displayed, contact BMC Customer Support to help you find your support IDs.
    2. Select the correct AR System server version; for example, 7.1 and Higher.
    3. Enter the host ID of the AR System server.

      To find the Host ID, see one of the following sections, depending on your operating system:

  5. Select AR Server under Product Feature and enter 1 in Quantity Requested.
  6. Click Request License.
    Your license key will be sent to your email address.

    Note

    You can request only one license key at a time.

To determine the server host ID

  1. From your browser, log on to BMC Remedy AR System server.
  2. From the list of applications on the IT Home page, select AR System Administration > AR System Administration Console.
  3. In the navigation pane, select System > General> Add or Remove Licenses.
    The Add or Remove Licenses form appears.
  4. From the top-right corner of the page, note the Current Host ID.
  5. Use this information to generate your permanent or temporary license key.

To license your BMC Remedy AR System server

  1. From your browser, log on to BMC Remedy ITSM.
  2. From the list of applications on the IT Home page, select AR System Administration > AR System Administration Console.
  3. In the navigation pane, select System > General> Add or Remove Licenses.
    The Add or Remove Licenses form appears.
  4. Click Add New.
  5. From the License Type field, select AR System Server.
  6. Enter 1 as the number of licenses.
    0 indicates that the license is inactive. 
  7. Enter the license key in the License Key field.
    Do not modify the contents of this field unless instructed to do so by BMC or a qualified BMC partner. 
  8. Enter the expiry date of the license in the Expiration Date field.
  9. Click Save.
    A message is displayed that states that your BMC Remedy AR System server is now licensed. 

    To share license usage report with your support and account representatives, click Generate License Usage Report.

Related topic

Activating application licenses

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