This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.



Issues with installing Drift Management and Help on an Oracle database

If you are installing Drift Management and Help on an AR System server with an Oracle database, the installation sometimes stops due to the BMC Remedy Action Request (AR) System server timing out.

To install Drift Management on an Oracle database

  1. If the AR System server is slow, increase the timeout by setting the AR_SERVER_CONNECTION_TIMEOUT property to 60 minutes.
    This setting must be passed to the installer in the installer.properties file.
  2. Create a new installer.properties file using your favorite text editor.
    For the contents of the installer.properties file, see Modifying the silent installation properties file.
  3. Add the AR_SERVER_CONNECTION_TIMEOUT=60 property to the file, and then save your changes.
  4. Run the following command for the GUI installer:

    <binary> -f installer.properties

    For more information, see Installing Drift Management with the GUI installer.
    Use the following parameters for CLI and Silent modes.

    • For the CLI installer: <binary> -i console -f installer.properties
    • For the silent installer: <binary> -i silent -f installer.properties
    For more information, see Installing Drift Management with the CLI installer and Installing Drift Management in silent mode.

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