This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

IPv6 postinstallation procedures

BMC Remedy Action Request System supports Internet Protocol version 6 (IPv6) network addresses. You can deploy BMC Remedy AR System servers in an IPv6 configured network and make them accessible to clients on IPv4, IPv6, or both IPv4 and IPv6 (dual stack) configured hosts.

IPv6 is an internet protocol that replaces IPv4. It expands the IP address space from 32-bit to 128-bit to significantly increase the number of available IP addresses. To comply with a United States of America federal mandate, the software products of government vendors must support operation on IPv6 networks.


BMC Remedy AR System supports IPv6 for only version 8.1 and later releases.

This topic provides the following information about IPv6:

Postinstallation or postupgrade considerations

After a new installation or upgrade of BMC Remedy AR System, you must enable the LDAP certificate to the certificate database for IPv6-configured networks. For more information, see Enabling LDAP plug-ins for SSL connections post-installation or Enabling LDAP plug-ins for SSL connections postupgrade.

Supported operating systems for IPv6

BMC Remedy AR System supports the following minimum operating systems for IPv6:

  • Windows 2008 (x64-bit only)
  • Red Hat Enterprise Linux 6.1 (x64 only)
  • Novell SUSE Linux 11 (x64 only)


For Windows, Java SE 7 is required for IPv6.

For Windows 2008 and earlier, all 32-bit versions support only IPv4.

Supported databases for IPv6

BMC Remedy AR System supports the following minimum databases for IPv6:

  • Oracle 11g R2
  • Microsoft SQL Server 2008

Supported database clients for IPv6

BMC Remedy AR System supports the following minimum database clients for IPv6:

  • Oracle 11g R2

Tested web servers for IPv6

BMC tested the following web servers for BMC Remedy AR System in an IPv6 environment:

  • Apache 2.2
  • Apache Tomcat 7.0
  • Microsoft IIS 7.0 plus Tomcat 7.0.11
  • JBoss 7.1.1
  • Oracle BEA WebLogic 10.3.2
  • IBM WebSphere 7.0


For a reverse proxy, use Apache 2.4.

IPv6 considerations with BMC Remedy AR System

If an IPv6 address is used for the mid tier server name, enter the URL for a form by enclosing the IPv6 address of the mid tier server in square brackets. Do not enclose the port number of the server within the brackets; for example:


For more information about using URLs to open forms, see  URLs for opening forms and applications  in BMC Remedy AR System documentation.

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