This documentation supports the 9.1 version of BMC Remedy ITSM Deployment.

To view the latest version, select the version from the Product version menu.

Installing the application components

The following topics are provided: 

Preparing to install the application components

Before you begin, ensure that you have carefully reviewed all the information discussed in the Preparing section and Preparing an application for installation.

Scope of application installation

The following table lists the components and installers you need to install BMC Remedy IT Service Management (ITSM) applications.

ComponentInstallationInstaller neededFeatures installed
BMC Process DesignerBMC Process Designer BMC Process Designer installer 
  •  Process Designer Integration and Configuration Tool (PDICT)
  • Process Designer server

Note: With BMC Remedy ITSM Process Designer 8.3.04, a common installer is introduced to install both the Process Designer Integration and Configuration Tool (PDICT) and Process Designer server.

BMC Remedy ITSM core applications

BMC Remedy ITSM

BMC Remedy ITSM Suite installer
  • BMC Service Desk (includes BMC Incident Management and BMC Problem Management)
  • BMC Asset Management
  • BMC Change Management
  • BMC Knowledge Management
BMC Service Request Management

BMC Service Request Management

BMC Service Request Management installer

Installs BMC Service Request Management.

Data Visualization modules

Upgrades Data Visualization modules.

If you are upgrading from BMC Service Request Management 2.2.00, you must also upgrade the Data Visualization modules used in the Request Entry Console and Visual Process views.

BMC Service Level Management

BMC Service Level ManagementBMC Service Level Management installerInstalls BMC Service Level Management.
BMC Service Level Management CollectorInstalls BMC Service Level Management Collector.
BMC Service Level Management Collection PointInstalls BMC Service Level Management Collection Point.
Installing BMC Service Management Process ModelBMC Service Management Process ModelBMC Service Management Process Model installerInstalls BMC Service Management Process Model.
Installing offline documentation

Help system

Component specific offline help installerInstalls the offline help.

Related topics

To know about...Refer to...
Release notes and notices
Troubleshooting the installation
Configuring
  • Configuring BMC Remedy ITSM in BMC Remedy ITSM suite product documentation
  • Configuring BMC Service Request Management in BMC Service Request Management product documentation
  • Configuring BMC Service Level Management in BMC Service Level Management product documentation
  • Configuring BMC Process Designer in BMC Remedy ITSM suite product documentation
Uninstallation

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